Difficult People at Work Come in All Shapes and Sizes ...
- Co-workers who are negative or underperforming
- Managers who are controlling or unsupportive
- Clients who are demanding or resistant to change
Ken Warren BA, M Soc Sc, CSP is Australia's leading speaker on People Management Skills and an expert on Human Behaviour.
With his interactive and positive presentations, Ken has shown thousands how to ...
- Turn difficult people around and bring out their best
- Build strong, productive teams and a happy workplace
- Work more effectively in a helping role
Here are some of Ken’s most popular speaking topics.
Did you know that the number one thing that helps people to be happy and productive at work is also the number one thing that makes people miserable? And that is ... the quality of our workplace relationships. The good news is that everyone can do their part to build a stronger team and a happier workplace.
In this positive and powerful presentation, your team will learn how to:
- Enhance relationships both within and between teams
- Deal well with challenges as they arise and get relationships back on track
- Handle difficult conversations in ways where everyone feels respected
- Influence change in co-workers in positive, face-saving ways
- Foster great attitudes at work and contribute positively to team morale.
Your workplace is only as strong as the people in leadership. If your line managers are struggling with their people management skills, this will certainly impact on the performance of their team. In this positive program, your senior staff will learn the 12 key leadership strategies they can use to be proactive, build on what they are already doing right, and bring out the best in their teams.
After this presentation, your managers will be far better able to:
- Help their team members to become far more engaged
- Boost morale and satisfaction at work
- Deal well with challenging team members
- Make full use of the strengths in their team
- Take the productivity of their team to another level
You might already know the personal cost of difficult relationships at work – feeling awful, health problems, dreading to go to work ... But there is also the direct cost to your workplace of sick days, reduced productivity, poor levels of customer service, and increased staff turnover. When you add it up, the cost is enormous.
In this positive and practical program, your people will learn how to:
- Confidently deal with challenging managers & colleagues
- Handle difficult conversations in ways where everyone feels respected
- Influence change with people whose behaviour they cannot ignore
- Effectively manage those people who are incapable of change
- Take good care of themselves while dealing with the stress
Is your team regularly on the receiving end of rude, demanding or aggressive behaviour? Do your staff help people break problem patterns of conflict and aggression?
In this fun and practical presentation, your people will learn how to:
- Use proactive measures to prevent aggression from occurring
- Defuse the anger of others in three easy steps
- Set limits with people making unreasonable demands
- Coach people in how to better control their emotions
- Manage well those people who are incapable of change
Does your team work with non-voluntary or mandated clients? Do your staff have clients who don't see any problems with their behaviour while everyone else does? Do you want your staff to feel more confident and produce better outcomes from their work?
This positive and practical presentation will help your team members to:
- Connect well with people who would prefer to be somewhere else
- Take advantage of the 5 reasons people change
- Identify client strengths and apply them successfully to the problem situation
- Boost people's motivation and ability to move forward
- Significantly improve outcomes with only minor adjustments to their approach
Ken's Other Popular Speaking Topics Include
- Staying Sane & Successful in Challenging Workplaces
- Work-life Balance: What You Need to Know Before You Tip Over the Edge
- Get on Top of Your Workload and Free Up Your Time
- ‘You Want Me to Do What?!’ Coping Well with Workplace Change
- Becoming Solution-focused in Brief Therapy
- Best Practice Strategies for Managing Challenging Behaviour
- Best Practice Bullying Interventions
For full details on Ken's programs, open this link.
What People Are Saying
“There has been a noticeable improvement in team relationships and morale since Ken's presentation." Jeff Wright, Superintendant North Coast Region, Qld Fire and Rescue Service
"Great info I can use now! I feel a load lift in how I will handle my staff issues."
Lisa Beu, Business Services Manager, Tinana State School
Not only did Ken's presentation help me hone my skills in dealing with difficult patients, the interactive format made for a light-hearted session with plenty of fun.”
Dr Dan Manahan, Medical Superintendent, Stanthorpe Health Services
“Ken’s training sparked much enthusiasm and a realisation of what great work is being done. He also gave us new strategies in our work with young people with challenging behaviours and complex issues.” Kim Reid, Executive Director, KYC Trust
"Ken is a role model of effective communication - he walks the talk!"
Chris Davidson, Counsellor / Manager, Central Coast Problem Gambling
You are welcome to have a chat with Ken about speaking at your next conference or workplace training day. He can be contacted through 0406 402 800 or
Download Ken's promotional flyer on his speaking programs
Check out his most popular speaking topics
Book Ken to speak at your next conference, association meeting, or in-house training day
Register for our upcoming public seminars
