Delivering Exceptional Customer Service

Book Ken

If you work with people, then you are in the customer service business – whether you are dealing with enquiries from the public, taking care of clients of your workplace, or supporting colleagues with their work.

While the majority of our clients are a pleasure to work with, there are others who can be quite rude and demanding. Fortunately, there are easy ways to be less affected by such clients and to win them over.

If you want to give your clients a great experience, deal well with the challenges as they arise, and feel even more proud of your work, you will love this program for front-line staff and others in support roles.

 

Learn how to:

  1. Provide truly exceptional service to colleagues and clients
  2. Make genuine, personal connections with people
  3. Adapt yourself to the needs of individuals
  4. Pleasantly surprise your clients with easy, no-cost extras
  5. Turn difficult clients into your most loyal supporters
  6. Set appropriate boundaries with your clients
  7. Ensure that last impressions are as good as first impressions

What People Are Saying

“People walked away feeling re-energised by the light bulb moments.”

Ken ran fantastic PD for our Leadership teams. People walked away from his sessions feeling re-energised by the light bulb moments. Furthermore, members of the leadership teams felt affirmed and reassured that they were on the right track.  Thanks for your energy Ken, we appreciate your sagacious insights into the domain of building positive teams.”

Silvia Dimarco, Director of Teaching and Learning, St Augustine’s College, Cairns

“Wonderful energy levels. Infectious enthusiasm.”

“Wonderful energy levels. Infectious enthusiasm. And childlike curiosity matched with mature approaches to problem solving.”
Dr Chaitanya Kotapati, Medical Administration Registrar, West Moreton Hospital and Health Service, Brisbane

“Helpful and insightful.”

“Once again, Ken’s strategies and approaches to situations that many of us find ourselves in have been helpful and insightful. This is my second session with Ken and I thoroughly recommend his services to individuals and teams.”
Rob Cantle, Teacher, Oakey State High School

“Staff reported that it was the best whole staff retreat they had attended.”

“Ken took the time to understand where our organisation is at and tailored his message, questions and examples to be most effective in our context. Staff reported that it was the best whole staff retreat they had attended, giving them real and practical material they can apply in the workplace and beyond.
Peter Hopper, Deputy Principal, Mackay Christian College

“Staff who attended Ken’s first session wanted to come back for the second one”

“We enjoyed two separate sessions onsite with Ken and staff who attended Ken’s first session wanted to come back for the second one. If you need to improve your staff members’ relationships with colleagues and clients I would definitely recommend Ken’s workshops.”
Lisa George, Director of Human Resources, St Andrew’s Anglican College, Peregian Beach

“Provided me ideas of the simple things that can be done that will have a positive impact”

“I really enjoyed Ken’s seminar. I stress over my ability in a busy world to ‘manage’ staff. However, Ken’s seminar provided me with ideas of the simple things that can be done that will have a positive impact on my team and make me feel like a more valuable leader.”
Toni Dawson
Manager of Budget, Analysis and Advisory
Western NSW Health District

“A master facilitator with obvious years of dedication and passion”

“Ken is a master facilitator with obvious years of dedication and passion – very smooth facilitation skills – highly recommend. Will certainly do more training with Ken!”
Gavin Kelso, Hunterlink, Newcastle

“Feel reignited to be a positive and assertive leader”

“Thank you, Ken! It is clear that you have years of experience and are well-read on the research. Your presentation was informative and practical. And I leave with helpful strategies and feel reignited to be a positive and assertive leader.”
Sam McMenamin, Year Level Leader, St Monica’s College, Cairns

“Would thoroughly recommend!”

“Ken is an emotive and engaging presenter. I would thoroughly recommend others leading or working within a team to take Ken’s course on Building Stronger, More Positive and Effective Teams. Thanks Ken!”
Zoe Foxell, Team Leader Local Laws, Mackay Regional Council

“The feedback about Ken’s presentation at our school was extremely positive”

“The feedback about Ken’s presentation at our school was extremely positive. Staff said they thought it gave them an opportunity to think about the diverse relationships we have in this very busy school, how they are perceived by colleagues and gave them skills to better handle situations before they can get out of hand and contribute positively to team relationships.
Graham Woolacott, Chief Financial Officer, Toowoomba Grammar School

“Enabled us to grow as a cohesive and purposeful team”

“I found spending a day with Ken highly productive. Members of my team and I worked on developing not only a set of agreed norms, but also structures and practices that would enable us to grow as a cohesive and purposeful team. The session with Ken was transformational and provided us with a great platform for the future.”
Tricia Maidens, Principal, Xavier College, Llandilo

“Fun to boot!”

“Very valuable. Easy to listen to. And fun to boot. Thanks Ken!”
Kim Rosedale, Biosecurity Inspector, Biosecurity Tasmania, Launceston

“Real strategies that are easy to use and make sense”

“Ken brings a humorous and personal approach to dealing with conflict in the workplace and at home. Real strategies that are easy to use and make sense.”
Monica Bugeja, Teacher Special Needs, Mackay Special School

“Great examples to foster understanding”

“Ken’s session on Conflict Resolution was entirely practical and had real-life application. Great examples to foster understanding and how the tools can be applied in the workplace. Fabulous!”
Shaylene  Harth, Human Resources Consultant, Focus HR, Toowoomba

“I found Ken’s session to be incredibly empowering.”

“I found Ken’s session to be incredibly empowering. I am leaving today with many new tools to assist me in my relationships both in the workplace and at home. Thank you for a well-presented, incredibly informative day of professional learning.”
Sam Woodham, Principal, Summerdale Primary School, Tasmania

“I always feel more equipped after engaging with Ken’s programs”

“Ken’s training is consistently helpful and always relevant to the promised subject. I do not hesitate to get along to Ken’s presentations, whether needed or not, as his knowledge and delivery has been a real positive for me. I always feel more equipped after engaging with Ken’s programs.”
Neil Gray, Alcohol and Other Drugs Case Manager, St Vincent de Paul Northern Territory

“Very interesting and enjoyable”

“A funny and energetic presenter who breaks down concepts in an engaging and relatable way. Very interesting and enjoyable!”
Conny Maxwell, Team Leader, Logan City Council

“Practical, practical!”

“Practical, practical! Ken’s workshop had a mix of professional dialogue, research and practical application.”
Lyne Johnson, Deputy Principal, Tamworth South Primary School

“Today’s training with Ken was exceptional”

“Today’s training with Ken was exceptional. Ken is an outstanding speaker and his presentation will transform the way I lead people.”
Brett Shamrock, Head of Junior School, Carinya Christian School, Tamworth

“A step above what we have received in recent years”

“I found Ken’s training to be a step above what we have received in recent years on the same and similar topics.  What impressed me was the obvious time that Ken took to tailor the workshop to meet our needs and desired outcomes. This was reiterated throughout the day and it was obvious that he was not just working to a standard script.”
Steve Price, Principal Ranger Queensland Parks and Wildlife Service, Sunshine and Fraser Coast

“Helpful tools, practice and discussion”

“Ken delivered an effective workshop with a good balance of creditable information, helpful tools, practice and discussion.”
Jacqualina  Vreeling, Head of Middle School, Glasshouse Christian College

“Ken understands the range of issues educators face”

“Ken understands the range of issues educators face. His empathy is very respectful and his strategies encourage confidence.”
Mel Larsson, Head of House, St Rita’s College, Brisbane

“A knowledgeable and charismatic presenter”

“Ken is a knowledgeable and charismatic presenter. His presentation was relevant, engaging and challenging!”
Rebecca Coulter, Teacher / Welfare Coordinator, Staines Memorial College, Brisbane

“They day was well-resourced, timed and punchy”

“Ken’s presentation was built on accumulated knowledge and experience gained over many years in the field.  They day was well-resourced, timed and punchy. The group activities facilitated by Ken also ensured a sharing of experience.”
Elizabeth Scheu, Head of Middle School, Mueller College, Rothwell

“I really enjoyed the training I did with Ken”

“I really enjoyed the training I did with Ken. As I’ve undertaken training in dealing with conflict in the past, I was concerned I would not hear new information. I was delighted that this was not the case. I was engaged, informed and enlightened throughout the entire day.”
Samantha Tonkin, Music Administrator, Radford College, Canberra

“Skills to approach those class parents I would normally avoid”

“Ken’s presentation made me feel more confident and gave me the skills to approach those class parents I would normally avoid.”
Rhiannon Smith, Teacher, Gordonvale State School, North Queensland

“Wonderfully engaging workshop for a topic that could have been dry”

“A wonderfully engaging workshop for a topic that could have been dry. Ken is kind, extremely relatable and clearly knows his stuff. I was particularly impressed with his delivery and knowledge of the latest research and neurobiology.”
Hannah Collett, Mental Health Support worker, Hobart

“Ken’s workshop on School Parents Who Are Demanding or Aggressive is fantastic for all teachers in their dealings with parents”

“Ken’s workshop on School Parents Who Are Demanding or Aggressive is fantastic for all teachers in their dealings with parents. It is a well-developed presentation with ample resources to take back and use at school.”
Laura Turner, Head of Department, St Anthony’s Catholic College, Townsville

“The knowledge and experiences he shared will be very useful to me in my new management role”

“Ken presented in an engaging manner that was refreshing and relevant to the modern workplace. The knowledge and experiences he shared will be very useful to me in my new management role.”

Simon Eager, Coordinator Regulatory Services, Gympie Regional Council

“Ken’s workshop was fun, relevant and challenging”

“We asked Ken to work with our school staff to start the year in a positive and affirming way. His workshop ‘Building Stronger, More Positive and Effective teams’ assisted us to renew our decision making process and to develop a statement of Shared Values. Ken’s workshop was fun, relevant and challenging for all educators in the dynamic world of schools.”
Anthony Lucey, Principal, St William’s School, Grovely 

“This was a wonderful presentation”

“This was a wonderful presentation, taking us through how to achieve better personal and organisational outcomes through improving relationships.”
Fazeel Arain, College Director, Al Siraat College, Melbourne

“Five hours of great learning”

“Five hours of great learning. Best workshop I’ve attended in a long time!”
Vik Chaudhri, Manager Investigations, Australian Transport Safety Bureau, Canberra

“His frequent use of humorous anecdotes contributes to this valuable presentation”

“Ken is a warm and engaging presenter. His ‘It’s All About Relationships’ program provides a comprehensive discussion of a range of workplace scenarios and effective strategies for dealing with these. His frequent use of humorous anecdotes contributes to this valuable presentation.”

Kim Bolton, William Ross State High School, Townsville

“Ken’s presentation was brilliant”

“Ken’s presentation was brilliant! Ken has a wealth of knowledge and experience which was well-used in this entertaining, yet very informative and useful, seminar.”
Cynthia Beck, Co-ordinator, St Clare’s Catholic School OSHC Program, Townsville

“Light bulbs were flashing in my mind all day”

“Light bulbs were flashing in my mind all day. I was able to relate the content directly to my role and workplace and will implement improvements starting on Monday.”
Sonya Hill, Team Leader, Think Mobility, Townsville

“Our school leadership team received much positive feedback from our whole staff”

“Our school leadership team received much positive feedback from our whole staff, teaching and non-teaching.  Staff were impressed by Ken’s sense of humour, pace of the presentation and, importantly, his emphasis on all of us being on the same page in practising and modelling consistency and professionalism in our dealings with each other, with parents and with students.  The whole staff were most appreciative of the time and effort that Ken put into learning about Marist College and its culture and then customising the presentation for our school.”
Jane Pamenter, Assistant Dean of Studies, Marist College, Canberra

“Ken takes the fear out of difficult conversations”

“Ken takes the fear out of difficult conversations. I’m looking forward to my next difficult conversation so I can practise my new skills!”
Kirby Murtha, Community Nutritionist, Apunipima Cape York Health Council

“I was not disappointed!”

“Ken was recommended to me as a dynamic, knowledgeable and passionate speaker for a conference I was organising. I was not disappointed. Ken was informative and engaging. He interspersed his presentation with personal anecdotes and real-life examples. Participants took away from Ken’s workshop arrange of strategies, useful skills and ideas to apply to their work with colleagues and their school communities. I have no hesitation in recommending Ken for your next conference or workshop.”
Ross Jones, Assistant Director: Schools, Catholic Education Office, Rockhampton

“Ken’s workshop on Resilience was both very timely and opportune for Qld Health”

“Ken’s workshop on Resilience was both very timely and opportune for Qld Health workers who had identified workplace stress as one of their top concerns. Ken style is very relaxed and he was ever engaging of his audience. He gave an extremely balanced presentation, of information, personal stories and group discussion which kept the attention of all the participants throughout the entire workshop. The feedback was exceptional and everyone was challenged to develop their own stress management strategy with the information presented on the day.”
Claude Boulenaz, People and Culture, Sunshine Coast Hospital and Health Services

“Tailored the presentation with realistic examples”

“Ken’s presentation to our staff around having critical conversations while being respectful and being aligned to our school values was superb. He has a good understanding of primary schools and tailored the presentation with realistic examples of the relationships that we need to maintain and enhance. I would highly recommend Ken for communities wanting to learn, understand and practise building relationships through effective, positive communication.”
Andrew Oberthur, Principal, Our Lady of the Rosary Catholic Primary School, Kenmore

“Made the staff feel comfortable to contribute”

“Ken’s training was excellent and we would very much like more training with him. He was a great facilitator with extensive knowledge, made the staff feel comfortable to contribute, and I was very pleased he targeted our issues of concern. I am very happy to recommend Ken and would love to have him back again to deliver further training with us.”
Shawtae Smith, Arthur Peterson Centre, North West Qld Indigenous Community Social Services, Mt Isa

“Ken is an amazing speaker”

“Ken is an amazing speaker who engages participants for the full duration of his workshops with valuable information delivered with humour and heart,”

Louise Murray, Child Care Manager, Summer Hill Outside of School Hours Care Program

“Highest rated session in our two-day conference”

“Ken’s presentation on Teamwork was the highest rated session in our two-day conference.
Helen Flouch, Aged and Community Care Team, Qld Health, Brisbane

“I particularly enjoyed the strategies Ken generated about communicating concerns in face-saving ways”

“People are complex creatures so working out what communication style and content works best for each one is never an easy task. Ken’s session refreshed me on crucial tools that can be utilised both with parties to complaints as well as internal staff and colleague interactions. I particularly enjoyed the strategies Ken generated about communicating concerns in face-saving ways, being receptive to feedback so you can adjust your approach, and moving away from labelling to working together to find solutions.”
Nabilla Abdulla, Principal Conciliator. Anti-Discrimination Commission Queensland

“His messages were entirely consistent with building on the positive and supportive culture at this school”

“Ken’s presentations to both our leadership team and entire school staff were very well-received by all at our school. Given significant changes to leadership and staffing, his messages were entirely consistent with building on the positive and supportive culture at this school. I am pleased to see people in leadership feeling more confident in their roles and staff doing their part to build even stronger, more collaborative, working relationships.”
Olivia Rostirolla, Principal, St Francis Xavier School, Mackay

“I’m so glad I took the time to attend Ken Warren’s ‘It’s All About Relationships’ workshop”

“I’m so glad I took the time to attend Ken Warren’s ‘It’s All About Relationships’ workshop. His presentation encompassed so many different facets of leadership and communication. His examples covered many work situations and the audience found them very relatable. It was also great to have the chance to discuss in small groups and pairs.”

Jodi Lundie-Jenkins, Learning Support Teacher, Concordia Lutheran College, Toowoomba

“His presentation today was meaningful, practical and, for me, life-changing”

“Ken is a master of his fields of expertise. He has very extensive practical experience over a broad range of fields. His presentation today was meaningful, practical and, for me, life-changing.”

Charles Birkett, Curriculum Leader, Downlands College, Toowoomba

“One of the best professional learning opportunities I have participated in!”

“One of the best professional learning opportunities I have participated in! Ken managed to keep us focused and on task all day and sprinkled the sessions with light heartedness, warmth, and lots of humour.”

Robyn Spinner, Teacher, Kingston High School, Hobart

“Ken did a fantastic job launching our conference”

“Ken did a fantastic job launching our Conference. His keynotes demonstrated his insights into our challenges as well as his obvious experience. His messages tied in beautifully to the theme of our Conference, we enjoyed his humour, and the feedback we received was resoundingly positive!”
Deborah Carter, Team Leader Education and Research, NSW Operating Theatre Association, Sydney

“Ken was utterly professional, fully informed and highly engaging”

“Ken was utterly professional, fully informed and highly engaging in undertaking this key capacity-building training. Ken’s approach and preparation was first class and totally delivered upon my expectations. I would fight to get Ken again to help my team in the future.”
Bill Date, Executive Director, Qld Department Natural Resources & Mines, Brisbane

Ken Warren

  • Relationships Specialist
  • Customised Programs
  • Enjoyable, Interactive Learning