“People are complex creatures so working out what communication style and content works best for each one is never an easy task. Ken’s session refreshed me on crucial tools that can be utilised both with parties to complaints as well as internal staff and colleague interactions. I particularly enjoyed the strategies Ken generated about communicating concerns in face-saving ways, being receptive to feedback so you can adjust your approach, and moving away from labelling to working together to find solutions.”

Nabilla Abdulla, Principal Conciliator. Anti-Discrimination Commission Queensland