"Ken Warren is a thorough professional. He tailors his programs to specifically meet the client's brief. He has an engaging yet humble style that quickly puts participants at ease. You can be confident that booking Ken to work with your team will be a positive, professional experience."
Steve Francis, Managing Director, Happy Schools
"Ken is a friendly and approachable presenter who really knows his stuff."
Hannah Downing, Mental Health Social Worker, Centacare Cairns
"I thought Ken's training in dealing with aggressive customers was great. The delivery kept me interested. I honestly felt that I learnt some good tools to use in my work and family in the future. Thanks Ken."
Rhiannon Coolwell, Support Worker, Kalang Respite Centre
“My whole school staff recently attended programs run by Ken Warren around team building and dealing with difficult people. Feedback from staff was extremely positive with staff feeling that their time was well spent and that they had gained useful skills to support them in their differing roles. Comments reflected the fact that much of Ken’s information was presented as real life situations that people could connect to."
Kerri Moore, Principal, Rosedale State School
"Great story-teller and an excellent presenter who connected well with the group. Well done! Lots of information to take on board. Looking forward to implementing what I learned."
Roxanne Brown, Manager Social Health Unit, Winnunga Aboriginal Health Service, Canberra
"Ken's personality is one that allows you to comfortably discuss specific situations and how to deal with them."
Malcolm Bennett, Regional Nurse Manager, Winnunga Aboriginal Health Service, Canberra
"Jobmatch recently ran a one day team building session presented by Ken Warren. It is without doubt the best training we have undertaken in our 20 years of operation. All staff came away enthused and with a new passion for their work. I would recommend the training Ken provides without reservation. It was all we had hoped for and more."
Garry Davison, General Manager, Jobmatch Employment Agency, Gympie
“Ken provided a presentation that was tailored to meet our specific needs. We really appreciated the TLC before and after the seminar. The day was information filled, inclusive, respectful and there was a lot of laughs. The team spoke highly about Ken's presentation and felt it was great professional development. We are already seeing some positive changes since the seminar and would highly recommend Ken’s services.”
Shari Jackson, Team Leader, Family Relationship Services, CentacareRockhampton Diocese
"This presentation was a fantastic opportunity to not only learn new skills and strategies for dealing well with clients, but also in reinforcing what we are doing right"
Chris Curcio, Case Worker, Central Home Support Services, Albury, NSW
"I found Ken to have a relaxed and approachable style that encouraged people to open up and get involved. Excellent presentation and delivery of subject."
Robin Bailey, Employment Co-ordinator, Jobmatch Gympie
"Ken knows his stuff. He takes time to understand your work environment and industry and taylors his training to your needs.
Ben Smith, Employment Co-ordinator, Jobmatch Gympie
"Engaging, personalised and relevant... real talk about real dilemmas the paradox and challenges of working with people"
Carmen Haig-Besseling, Coordinator, Children's Contact Centre, Interrelate Lismore
"Great stuff, Ken got every point across clearly and knew his content well. Worthwhile attending his sessions"
Roy Finch, Coordinator, Children's Contact Centre, Interrelate Orange
"Extremely engaging presenter who can communicate complex issues in everyday language"
Sonja Peters, Case Manager, Interrelate Orange
"Thanks Ken for running great PD for my Admin Team. It achieved just the outcomes I was wanting: a positive and fun day that was good for their morale, but also better equipped them to deal with challenges that can arise with parents and staff. It was lovely to see how well you engaged the team with excellent participation and contribution by all involved. We have taken some points that were raised on the day and are in the process of implementing some positive changes to support the team, which is a great result."
Chris Greig, Business Manager, Balwyn High School, Melbourne
"Ken, thank you for the fantastic program you recently ran, Grow Your Team: Working with Strengths, at the recent Wide Bay School Business Managers' Professional Development Day. The tailored program you delivered was exactly what I wanted for my members as they implement major change - greater confidence in dealing with any resistance and better able to get the entire team moving in the same direction."
Matthew Dunford, President, School Business Managers' Association Queensland, Wide Bay Branch
"As part of our school review we engaged Ken to work with our whole school staff. Ken presented with a workshop “Grow Your Team – Working with Strengths”, which was a perfect focus for where we are at. Ken very quickly established an atmosphere where staff felt encouraged to speak openly about our school’s journey and how we work together. We also appreciated Ken’s willingness to share his own managerial experiences to highlight points regarding approaching situations with the right attitude. He also highlighted some pertinent issues for our future performance as a team and it has certainly given us a positive start to the term. Thank you for your leadership and guidance Ken!
Jacqueline Baxter, Principal, Currimindi State School
"Thanks very much for the support and Team Development Day you recently ran for us. The benefits are already showing themselves both with the team and myself personally. I marvelled at how you managed to bring together a large team that has been through incredible change over a relatively short period of time. It is great to attend a facilitated workshop that actually does not end on the day. Often facilitators promise to follow up and to be available, but you really do in a constructive, informative and truly supportive manner."
Steve Ollerenshaw, Training Manager, Pharmacy Guild of Australia, NSW Branch, Sydney
"Ken's presentations on Team Relationships certainly provoked people to think about taking responsibility for their own situation by reflecting more and looking beyond other people's behaviours to actual needs. The feedback from all presentations was very positive and staff have started implementing some of the learnings in their own personal situations and finding solutions that suit."
Jennifer Palelei, Human Resources Manager, Southbank Institute of Technology, Brisbane
“Ken’s presentation on Resiliency certainly had a positive impact on our staff. One worker, who felt she wasn’t coping, came to me to discuss the possibility of transferring to another program. After Ken’s presentation, she came to me again and said that as a result of the workshop she now has a different outlook on things and felt much better able to continue.”
Janna Purdy, Service Manager, Centacare Fraser Coast
"Ken worked with teams for the Parks and Natural Environment section of Council. These workers are predominantly outdoor staff and many appeared to view the whole idea of a team building day with a hint of cynicism. Ken spent the time to get to know the key people, by phone then face to face with small groups and individuals prior to the work shop. His groundwork meant that he gained the trust and respect of key members of the team. Ken showed a genuine interest in all the team members and the crews were quick to recognise this. They responded by actively participating in the workshop. I think many were surprised by what they got out of the day. Ken was also quick to follow up on the well being of our workers when Cyclone Yasi hit the following week - I think this reflects his real interest in the people he works with."
Mel Frazackerley, Coordinator, Parks & Natural Environment Section, Cassowary Coast Regional Council
"Ken facilitated an excellent team building session for our team. He was able to involve and inspire the staff, and created a comfortable and relaxed atmosphere with the appropriate mix of humour and learning. The day was thoroughly enjoyed by all, and I have no hesitation in recommending Ken as a skilled speaker and facilitator."
Clare Walker, Team Leader, Transition Care Program Brisbane North, Queensland Health
“I was looking for a presenter that could empower Practice Nurses to take steps to ensure their own wellbeing at work and help them to handle difficult conversations with staff and patients. Ken was recommended to me as a presenter and he didn’t disappoint. He delivered a tailored workshop that was interactive and positive and, as requested, included culturally sensitive issues. His consultation both pre and post the workshop was outstanding, the content was enlightening and it was obvious that Ken’s knowledge is extensive! Working with Ken was a great experience.”
Karen Mills, Healthy Indigenous Population Program Officer, Sunshine Coast Division of General Practice
"Ken presented material around change in dealing with aggressive and resistant clients to the staff of the Sunshine Coast Family Relationship Centre. The material was relevant and instructive for the staff who have to deal with these issues on a continuing basis. The feedback from staff at the conclusion of the seminar was very positive and the presentation of the material was done very professionally. I would recommend Ken’s presentations on difficult clients to others in the helping services areas."
James Morrissey, Manager, Sunshine Coast Family Relationship Centre
"Ken’s workshop on Enhancing Resiliency at Work was empowering at both an individual and team level. It was obvious that Ken had taken the time to tailor make the workshop to our organisation’s needs and supported it with qualified research. He went above and beyond to understand our individual roles and how they contribute to the organisation’s strategic outlook. The day was fun and enlightening – we all walked away with a positive attitude."
Tim Wilke, CEO, GP Connections Toowoomba
“Ken’s presentations at our conference were very well-received. Ken engaged the audience well, demonstrated a very sound understanding of the challenges within General Practices, and gave us insights and strategies we could use immediately. A number of people commented about how much they benefitted and enjoyed his presentations. We wouldn’t hesitate in using Ken again.”
Sandra Corfield, Manager, Central Queensland Division of General Practice, Rockhampton
"An excellent workshop that highlights the importance of considering the psychological needs of workers in addressing problems related to relationships and effective productivity within the workplace. In an environment where deadlines and goals are often the key driving factors in the day to day business of a workplace, Ken gives a 5-star workshop on maximizing the human resource assets towards achieving organizational goals whilst enhancing interpersonal relationships of workers."
Steve White, Head of Department Creative Industries, Maroochydore State High School
“Ken’s session on Workplace Relationships was excellent, with many team members opening up and interacting well together. I am confident that with the information received and the manner in which it was delivered, our team will move forward in a positive direction. I also took away many new ideas and options to counter those challenging moments that arise from time to time.”
Graeme Bennett, Catering Manager, Alexandra Headland Conference Centre, Sunshine Coast
“Teachers enjoyed Ken’s enthusiastic, positive approach in his presentation at our Combined Schools PD Day. I think the message presented will have a long term impact on individuals. One teacher has reported that he has starting walking daily as a result of thinking of the need to stay healthy. Another tells of feeling more relaxed when spending time with her young family instead of feeling guilty for not making use of the time to catch up with class work.” NarellePurkiss, Principal, LilliPilli Public School, Sydney
"Ken's presentation on Time Management conveyed important messages in an entertaining and very personal way. It made me not just reflect on my work habits, but gave me useful, easy strategies on how to make changes that will be life-changing. I can make these changes and I need to change"
Jo Graham, Assistant Principal, Kareela Public School
“After Ken presented to my team, the penny dropped with those that were making things difficult for other parties and those that harbored grudges over issues long forgotten. ‘Someone has to be an adult here’ was a catchphrase that resonated amongst them. I am now working with a group that is more robust and exhibiting a more mature outlook in their work environment and hence working relationship and productivity has improved.” Brenton Howell, Business Director, St John's Grammar School
“Just a thank you for delivering a great workshop on “Diffusing Explosive Situations” to Centacare Fraser Coast recently. It was right on the mark and tailored to suit our particular requirements. Staff that participated said they gained a lot out of the workshop and feel confident they will be able to apply what they had learned with clients as well as co-workers. It was presented in an interactive fun way, with excellent examples, to ensure everyone was able to take something positive and useful away from the day.”
Janna Purdy, Training Manager, Centacare Fraser Coast
“Ken's course on Dealing with Angry and Demanding People was fun, practical and the content tailored so the 40 staff who attended from across Griffith University could all relate to situations that were relevant to their work. Staff who attended this one day course have commented that they can apply the learnings from this course in their professional and personal lives and can get benefit out of it."
Christine Reilly, Human Resources Advisor (Staff Development), Griffith University
“Ken Warren recently presented to over 100 of our Support Staff on Improving Workplace Relationships. The outcome was an overwhelming success – the session was professional (in presentation, content and addressing the outcomes desired by the College), interactive with the audience, humorous at times and, above all, very well received by the wide cross-section of staff that attended the session.”
Ray McKinnon, Business Manager, Grace Lutheran College
“Ken’s emphasis on the criticality of working towards positive interpersonal relationships was an excellent take home message. The activities we engaged in and the strategies Ken covered will certainly help us to build on what we are already doing right.” Rosemary Gore, Manager, School of Ambulance and Paramedic Studies, Queensland Ambulance Service
"Ken's approach to difficult issues in the workplace was relevant, interesting and worthwhile. The presentation was delivered in an open and confident manner. I loved how he allowed for our feedback during the seminar. Approaching the subject matter with humour was a welcome addition to the workshop." Brett Edwards, Teacher, HelensvaleSHS
"I found that I learnt a great deal about the behaviour of others, but more importantly about my own behaviour and how a few simple changes in communication techniques can be of great benefit to myself, my employees and the company that I work for. I have no hesitation in recommending Ken's seminars and will make a point of letting my business associates know." Kathy Lawrenson, General Manager, Real Time Instruments, Mackay
"After Ken's seminars I feel, well ... human again. I have regained my patience and empathetic qualities and learnt that it is ok to say no. I have also gained confidence with approaching discussions about any problem areas with my work colleagues." Candice Cox, Administration Manager, Robert Milne Legal, Brisbane
"Ken was quite in touch with the challenges facing Principals and Business Managers in our schools and delivered a presentation that was highly relevant and eminently valuable to all participants. It was obvious Ken had done his homework and I appreciated the personal contact Ken made with participants, both in leading up to the presentation and afterwards during the dinner." Graeme Drapper, Business Manager, Lutheran Education Queensland
“I have received nothing but positive feedback from all who attended both sessions with Ken held by our organisation. People also appreciated the personal touch - that Ken demonstrated genuine interest in the area and the local services, and took the time to get to know some of the local issues.” Karen O’Rourke, Team Leader, North and West Primary Health Care, Mt Isa
“Ken’s acknowledgement of cultural diversity made it more comfortable and relevant for indigenous participants. He spoke in easy, clear language, and made us smile at ourselves and our situations.”
Josephine Smallwood, Bringing Them Home Program, KASH Aboriginal Corporation, Mt Isa
“I would like to compliment you on the high quality of each of the two programs you ran for us, particularly the content and interactiveness of your presentations. You were able to engage each of the participants at their level and everyone commented on how much they benefited.” Kay Blanch, Graduate Program Co-ordinator, South West Health Services District, Charleville
“Hi Ken, I just wanted to thank you for your presentations and let you know that a lot of the strategies you mention and teach have profound results. I have always prided myself on being a team leader who is passionate about their staff and customers and now with even more knowledge and strategies I feel I can be even more effective in my role. I have heard you speak at a number of venues now and have always really enjoyed your presentation style.” Donna Arrowsmith, Team Leader, CentrelinkKingaroy
“Ken’s program was comprehensive, tailored to our specific needs, and presented with the accumulated insight of an experienced professional. We appreciated the balance and professionalism of his delivery, not least his humour which made for easy listening. The response to this seminar was uniformly enthusiastic. Almost every one of our staff scored the presentation with a 9 or 10 out of 10. Thanks Ken for an excellent seminar which was greatly valued by all involved.”Gary Christian, Director of National Program, Adventist Development and Relief Agency Australia
“Ken’s personable delivery of the information made it easy to follow and understand. I appreciated hearing of some of his own ‘real life’ experiences as this re-enforced that Ken has a very real understanding of the situations facing our young people. I would thoroughly recommend Ken’s seminars to anyone who works with youth.
Heather O’Donnell, Co-ordinator, ‘On-the-Move’, SA
"Ken presented at our recent association meeting on the topic of working with difficult and challenging people. In preparation, Ken made contact with various members to ascertain our needs and tailor his presentation to the needs of the group. Ken interacted warmly with the audience and actively engaged members. His presentation was practical, relevant, engaging and at times humorous. Following the event he made contact with various members to ensure their needs had been met.”
Wayne Jenks, President South Coast Primary Deputy Principals' Association
Ken's solid presentations are interspersed with humour and interaction, making them memorable and enjoyable. With his unique manner, Ken is right up there among the best presenters we have engaged for our conferences which span 16 years. He has certainly earned our recommendation." Gary Stokes, CEO, National Association for Rural Student Accommodation Inc.
"Ken gave us the opportunity to reflect on ways to reduce stress and improve our well-being while doing challenging work. His seminar was hands-on and backed by his extensive knowledge and experience. I even had one staff member talk to me afterwards, insisting that we adopt Ken’s suggested strategies as standard practice." Graham Norton, Senior Health Promotion Officer, Qld Association for Healthy Communities
"Ken presented a seminar to a packed audience at Qld Health. Ken's knowledge and experience on the subject, together with his dynamic presenting skills and practical real-life clinical examples, had the audience engrossed in his presentation. The feedback I received was 'get Ken back for more'." David Pirie, Training Coordinator, Alcohol and Drug Training Resource Unit, Queensland Health
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