Ken's Most Popular Speaking Topics
How to Deal with Angry and Demanding People
Angry and demanding people come in all shapes and sizes – and not all of them are clients! While we would like to say goodbye to some of these people, the majority we have to continue working with and keep on-side.
In this fun and practical presentation, your team will learn will learn how to:
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Better understand the reasons behind others' difficult behaviour
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De-fuse the strong emotions of others in three easy steps
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Say 'No' effectively to demanding people
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Influence change in others in face-saving ways
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Take better care of yourself when in the firing line
How to Engage and Motivate Difficult Clients
Does your team work with people who 'have to be there' rather than who want to be? Do you have clients who don't see any problems with their behaviour while everyone else does?
This powerful and information-rich presentation will help your team to:
- Connect well with people who would prefer to be somewhere else
- Take advantage of the 5 reasons people change their behaviour
- Identify client strengths and apply them successfully to the problem situation
- Boost people's motivation and ability to move forward
- Significantly improve outcomes with only minor adjustments to your approach
Grow Your Team – Working with Strengths
If you want to build on the strengths in your team, then this is the perfect program for you. The proven strategies Ken covers will help everyone in your team do their part to build a positive workplace with people who enjoy their work and each other.
Here your team will develop their ability to:
- Cultivate positive attitudes to workplace challenges
- Contribute well to morale and positive team relationships
- Use feedback to bring out the best in others and themselves
- Deal well with problems with co-workers and managers when they occur
- Help themselves & their co-workers be even more engaged and satisfied with their work
Difficult Co-workers Made Easy
Whenever I talk to people about their work, I find the same frustration coming up over and over again. It is not the work they are doing. It is not how busy they are. It is not their customers. It is the people they work with! Staff who are negative and resistant to change, team members who are not getting along, and managers and co-workers who are just plain difficult.
After this empowering and practical presentation, you and your team will be better able to:
- Feel more compassion towards people who are difficult
- Communicate more confidently and respectfully
- Mediate well between co-workers in conflict
- Give feedback to people whose behaviour you can no longer ignore
- Deal well with those people who are incapable of change
Staying Sane in Challenging Workplaces
Many of us can relate to challenges at work – difficult coworkers, challenging clients, and ongoing changes. Those of us who give a lot of ourselves to our work, can get to a point where we wonder if we have anything left to give. While we all have to cope with a certain amount of stress, if we put up with negative stress for too long, it can have a major affect on our morale, health, and productivity.
After this presentation, you will be in a better position to:
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Gain powerful control over workplace challenges
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Cultivate positive attitudes at work
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Build positive and supportive team relationships
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Do more of the work you enjoy and less of the work you don't
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Recharge your emotional batteries so you have something to give
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Rediscover your passion and purpose for your work
Work-life Balance: 3 Keys to Adding More Quality in Your Life
We all want to enjoy life more, to have more quality in our living. But we can often find it difficult balancing our responsibilities to our work with our responsibility to ourselves and our family.
In this life-affirming presentation, Ken can show you and your team how to:
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Motivate yourself to take action
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Free up your time
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Get out and stay out of work-mode
- Increase your enjoyment of your work and personal life
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Make quality living a way of life
Managing the Challenging Behaviour of Children and Young People in Care
All children misbehave at times. Children in care can be especially challenging. Certainly, their difficult backgrounds play a part, but how your team members manage the environment and respond to challenging behaviours also has a huge impact.
In this program, your team will develop proactive measures to ...
- Reduce the likelihood of behaviour problems occurring
- Intervene well when misbehaviour takes place
- Encourage more of the behaviour they want to see
- Stay in control when their buttons are being pushed
- Build a young person's strengths and self-esteem
Strengths-based Brief Therapy
Accessing client strengths has proven to be one of the most effective therapeutic approaches available. Furthermore, it is perfect for those helpers who do not have the luxury of time to create change. Ken will show you how easy it is to incorporate strengths-based, brief interventions in your current approach and greatly improve your outcomes.
With this positive and empowering approach, you will learn how to:
- Engage clients who are unmotivated or involuntary
- Apply client strengths to their problem situations
- Generate workable solutions to complex problems
- Assist clients to break problem patterns of behaviour
- Counsel more effectively with limited time
Managing Aggressive Behaviour
Angry, intimidating, and sometimes aggressive clients are a common experience in the health, welfare, and education sectors. It doesn't take much for some people to lose control. If you deal with aggression or have to manage aggressive behaviour in your work, then this seminar is for you.
In this fun and practical presentation, you will learn how to:
- Use proactive measures to prevent aggression from occurring
- Defuse the anger of others in three easy steps
- Set limits with people & reduce the risk of them losing control
- Coach people in how to better control their behaviour
- Manage well those people who are incapable of change
Counselling Normal and Complicated Grief
Working with people who have experienced significant loss can be challenging. People are affected in different ways and often present at different stages in coming to terms with their grief. And traumatic losses such as murder, the death of children, and suicide have their own special considerations.
Based on the latest understandings of loss and grief, you will learn how to:
- Understand why people respond differently to loss
- Identify the difference between normal and complicated grief
- Assist people to move through the four tasks of grieving
- Help people who have become stuck in their grief
- Work well with children going through loss
- Understand the grief response to special types of loss
Expand Your Bullying Interventions
We know that bullying occurs in all schools. And it can often have a lasting impact on both the children who are targeted as well as those who are bullying. The good news is that it is possible to significantly reduce the incidence of bullying within schools and better help those who are involved.
Based on the latest research on what works, you will learn how to:
- Work well with students who are resistant to change
- Use strengths-based approaches in counselling students
- Intervene effectively with groups of students
- Help targeted students to build friendships, become more resilient, and respond well to provocative behaviour
- Mediate between friends who have fallen out with each other
- Find and use meaningful consequences
- Enlist the support of parents and other students
Read more
Book Ken Warren for your next conference or in-house training day
Register for our upcoming public seminars
Enrol in our Effectiveness Training for Helping Professionals e-learning course
Ten good reasons to train with Ken
Past clients and testimonials
