Ken's most popular speaking topics
Would you like to boost the morale and performance of your team? Or are they already a great team and you would like to build on what they are doing right? If so, you will love this presentation for management and staff of all levels.
Your senior staff will feel more confident in their leadership skills. Your team members will be more motivated and satisfied at work. And your workplace will benefit from staff who are fully engaged, doing quality work, and performing at their best.
Learn how to:
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Improve morale and satisfaction at work
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Help your team to become far more engaged
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Deal well with common challenges that arise in teams
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Make full use of the strengths in your team
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Take the productivity of your team to another level
Read more about this program here ...
There is no doubt that we all need to have difficult conversations at times. This might involve communicating what you need to management, giving feedback to a team member, sorting out differences with others, or dealing with people who are angry and demanding.
But many of us are reluctant to start a difficult conversation. Some of us might think, 'What's the point? Nothing I say will make a difference'. Perhaps we worry about getting a defensive response. Or we might be among those people who are happy to tackle an issue directly, but it doesn't always come out well.
In this positive and practical program, you will learn how to:
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Gain the right mindset for difficult conversations
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Increase a person's receptiveness to feedback
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Project calmness and confidence under pressure
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Respond helpfully to defensive behaviour
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Achieve outcomes you will be happy with
Imagine never losing sleep again over a difficult conversation, feeling prepared and confident, and best of all, feeling good about how you handled the conversation.
Read more about this program here ...
Are you experiencing a difficult relationship with someone at work at present? Or do you simply want to be proactive in minimising problems in the future? In this program for managers and staff of all levels, you will gain new insights and solutions to make your workplace a better place to be.
In this positive and practical program, you will learn how to:
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Be less offended by others' difficult behaviour
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Work well with people who are different to you
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Handle difficult conversations well
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Influence change with people whose behaviour you cannot ignore
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Effectively manage those people who are incapable of change
Read more about this program here ...
If you work in a region with positions in high-demand, then you will know just how hard it can be to attract and then hold onto quality staff.
The costs of staff turnover are enormous when you take into account time wasted in recruiting people and bringing them up to speed, relocation costs, and lost productivity.
Fortunately, there are simple strategies you can put into place to attract quality staff and significantly increase staff retention and productivity.
In this positive and practical program, you will learn how to:
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Attract more great performers who last the distance
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Reduce the reasons people leave and increase the reason people stay
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Make your workplace a more attractive place to be
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Increase staff morale, engagement and productivity
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Make use of no-cost and low-cost ways to keep your people happy and satisfied
Read more about this program here ...
Do you want to provide exceptional service to your customers? Do you want to turn difficult customers around?
If so, you will love this program which will help you to excel at what you do, surpass customers' expectations, and feel very proud of your work.
In this fun and positive program, you will learn how to:
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Make great first and last impressions
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Really understand the needs of your customers
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Turn difficult customers around and get them on-side
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Be memorable for the right reasons
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Leave your customers singing your praises
Read more about this program here ...
If you work with people, then there will be times when you need to negotiate - whether this be to work out differences, gain an agreement for the future, or achieve a positive outcome.
But to negotiate well takes understanding, skill and expertise.
Fortunately, these understanding, skills and strategies can be learned!
Whether you work in business, government or you simply want to apply the learning to your personal life, you will receive tremendous value from this program.
You will gain confidence, new insights, and skills to achieve even better results.
Based on the work of experienced, real-world negotiators including Ken's 28 years' experience in conflict resolution, you will learn how to:
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Better understand the needs and motivations of others
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Create a positive environment for a successful outcome
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Resolve differences and find common ground
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Overcome barriers to agreement
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Generate creative solutions and finalise a favourable agreement
Read more about this program here ...
Are you on the receiving end of workplace harassment or bullying? Are you wanting to better prevent or address bullying when it occurs?
In this positive presentation for managers and staff of all levels, you will learn:
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Five proactive measures to minimise bullying in the workplace
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How to prevent your behaviour from being read as hurtful or controlling
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What to do when being bullied by individuals and groups
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How to deal with harassment occurring by telephone, text message or on-line
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Effectively help those accused of bullying to change their behaviour
Read more about this program here ...
Are you concerned for the morale and well-being of your team? Are they dealing with constant change, high workloads, or demanding clients? Or do you simply want to be proactive in building on what your team is already doing right?
After this presentation, you will be far better able to:
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Build your resiliency and ability to self-care
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Be less affected by stressors at home and work
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Set appropriate boundaries with the demands of your work
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Cultivate positive attitudes to workplace challenges
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Recharge your emotional batteries so you have something to give
Read more about this program here ...
Do you find yourself feeling tired and frustrated due to how hard you are working? Is it hard to find time for yourself or your family? Or do you simply want to maintain the balance you have?
In this life-affirming presentation, Ken can show you how to:
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Motivate yourself to take action and stay on track
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Free up your time to do more of what is important to you
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Get out and stay out of work-mode
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Increase your enjoyment of your work and personal life
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Make quality living a way of life
Read more about this program here ...
Do you sometimes feel stressed and pressured about your workload? Are you regularly doing work after hours? Is your work coming at a cost to your personal life?
In this positive and practical presentation, you will learn how to:
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Free up your time from non-essential tasks
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Identify how, where and when you do your best work
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Negotiate changes to make your work more satisfying
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Use the time you have more effectively
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Feel less pressured, more in-control, and happier at home and work
Read more about this program here ...
Is your workplace going through a lot of change at present? Is this having an effect on the morale of people at work? Would you like to help others to better embrace the changes required?
After this positive presentation, you will be better able to:
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Understand why people can be resistant to change
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Cultivate positive attitudes towards change
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Improve well-being and morale while dealing with change
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Help others to embrace change
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Free up your time to do what needs to be done
Read more about this program here ...
Do you sometimes experience rude, demanding, aggressive behaviour from your customers, co-workers or clients? Do you want to quickly de-fuse strong emotions so people can hear what you have to say? Do you help people to resolve conflict and break problem patterns of aggression?
In this fun and practical presentation, you will learn how to:
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Use proactive measures to minimise the likelihood of aggression occurring
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Defuse the anger of others in three easy steps
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Respond confidently to people making unreasonable demands
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Help people to resolve conflict and interrupt problem change
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Manage well those people who are incapable of change
Read more about this program here ...
Do you work in a helping role with non-voluntary or mandated clients? Are some of your clients reluctant to do their part to help themselves? Do you want to feel more confident and produce better outcomes from your work?
Based on Ken's 28 years of experience and the latest research, you will learn how to:
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Engage well with mandated and unmotivated clients
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Boost people's motivation and ability to move forward
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Take advantage of the 5 reasons people change
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Identify client strengths and apply them successfully to the problem situation
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Significantly improve outcomes with only minor adjustments to your approach
Read more about this program here ...
Do you work in a helping role with people stuck in problem patterns of behaviour? Are you interested in better accessing the strengths of your clients? Would you like to produce better outcomes sooner? If so, then you will love this strengths-based approach to helping.
You will learn how to:
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Engage clients strongly in the helping relationship
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Apply client strengths to their problem situations
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Generate workable solutions to complex problems
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Assist clients to break problem patterns of behaviour
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Counsel more effectively with limited time
Read more about this program here ...
Do you want to improve on what your school is doing to prevent and address bullying behaviour? Do you want to work more effectively with students who are targeted as well as those accused of bullying? Do you want additional strategies for addressing bullying by telephone and on-line?
Based on the latest research on what works, you will learn how to:
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Use proactive measures to minimise the incidence of bullying
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Mediate between friends who have fallen out with each other
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Work well with students who are resistant to change
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Draw from a variety of approaches in helping students
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Enlist the support of parents and other students
Read more about this program here ...
Do you work with people who have suffered significant loss? Would you like to better help people to adjust and move forward? If so, then you will enjoy this positive and practical workshop for counsellors, psychologists, teachers, chaplains, rehabilitation consultants, social workers, and others in helping roles.
In this positive program, you will learn how to:
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Understand why people respond differently to loss
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Identify the difference between normal and complicated grief
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Assist people to move through the four tasks of grieving
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Help people who have become stuck in their grief
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Work well with children going through loss
Read more about this program here ...
