Ken's most popular speaking topics
One of the interesting things about great teams is that they are always looking for ways to improve. If you want to help your team perform at their very best, you will love this program for managers, those aspiring to leadership roles, and team members of all levels.
Your senior staff will be more clear as to how to bring out the best in their team. People will enjoy their work more. And your workplace will benefit from a high-performance team where people are working together well and are better able to achieve success.
Here is how you and your team will benefit:
-
Shared norms and values, with more of the attitudes you love to see
-
Stronger, more positive, and respectful workplace relationships
-
Greater cooperation and openness to change, with staff all pulling in the same direction
-
Higher levels of mutual trust with greater openness and honesty at work
-
Better appreciation by team members of the impact of their performance on others
-
Improved ability to respond well to different opinions and ways of working
-
An overall team culture that is more open, supportive, and collaborative
-
Goals achieved by staff knowing what to do (and not do) to achieve success
Read more about this program here ...
There is no doubt that we all need to have difficult conversations at times. This might involve communicating what you need to management, giving feedback to a team member, sorting out differences with others, or dealing with people who are angry and demanding.
But many of us are reluctant to start a difficult conversation. Some of us might think, 'What's the point? Nothing I say will make a difference'. Perhaps we worry about getting a defensive response. Or we might be among those people who are happy to tackle an issue directly, but it doesn't always come out well.
In this positive and practical program, you will learn how to:
-
Gain the right mindset for difficult conversations
-
Increase a person's receptiveness to feedback
-
Project calmness and confidence under pressure
-
Respond helpfully to defensive behaviour
-
Achieve outcomes you will be happy with
Imagine never losing sleep again over a difficult conversation, feeling prepared and confident, and best of all, feeling good about how you handled the conversation.
Read more about this program here ...
Are you experiencing a difficult relationship with someone at work at present? Or do you simply want to be proactive in minimising problems in the future? In this program for managers and staff of all levels, you will gain new insights and solutions to make your workplace a better place to be.
In this positive and practical program, you will learn how to:
-
Be less offended by others' difficult behaviour
-
Work well with people who are different to you
-
Handle difficult conversations well
-
Influence change with people whose behaviour you cannot ignore
-
Effectively manage those people who are incapable of change
Read more about this program here ...
Do you want to provide exceptional service to your customers? Do you want to turn difficult customers around?
If so, you will love this program which will help you to excel at what you do, surpass customers' expectations, and feel very proud of your work.
In this fun and positive program, you will learn how to:
-
Make great first and last impressions
-
Really understand the needs of your customers
-
Turn difficult customers around and get them on-side
-
Be memorable for the right reasons
-
Leave your customers singing your praises
Read more about this program here ...
If you work with people, then there will be times when you need to negotiate - whether this be to work out differences, gain an agreement for the future, or achieve a positive outcome.
But to negotiate well takes understanding, skill and expertise.
Fortunately, these understanding, skills and strategies can be learned!
Whether you work in business, government or you simply want to apply the learning to your personal life, you will receive tremendous value from this program.
You will gain confidence, new insights, and skills to achieve even better results.
Based on the work of experienced, real-world negotiators including Ken's 28 years' experience in conflict resolution, you will learn how to:
-
Better understand the needs and motivations of others
-
Create a positive environment for a successful outcome
-
Resolve differences and find common ground
-
Overcome barriers to agreement
-
Generate creative solutions and finalise a favourable agreement
Read more about this program here ...
Are you concerned for the morale and well-being of your team? Are they dealing with constant change, high workloads, or demanding clients? Or do you simply want to be proactive in building on what your team is already doing right?
After this presentation, you will be far better able to:
-
Build your resiliency and ability to self-care
-
Be less affected by stressors at home and work
-
Set appropriate boundaries with the demands of your work
-
Cultivate positive attitudes to workplace challenges
-
Recharge your emotional batteries so you have something to give
Read more about this program here ...
Do you find yourself feeling tired and frustrated due to how hard you are working? Is it hard to find time for yourself or your family? Or do you simply want to maintain the balance you have?
In this life-affirming presentation, Ken can show you how to:
-
Motivate yourself to take action and stay on track
-
Free up your time to do more of what is important to you
-
Get out and stay out of work-mode
-
Increase your enjoyment of your work and personal life
-
Make quality living a way of life
Read more about this program here ...
Do you sometimes feel stressed and pressured about your workload? Are you regularly doing work after hours? Is your work coming at a cost to your personal life?
In this positive and practical presentation, you will learn how to:
-
Free up your time from non-essential tasks
-
Identify how, where and when you do your best work
-
Negotiate changes to make your work more satisfying
-
Use the time you have more effectively
-
Feel less pressured, more in-control, and happier at home and work
Read more about this program here ...
Is your workplace going through a lot of change at present? Is this having an effect on the morale of people at work? Would you like to help others to better embrace the changes required?
After this positive presentation, you will be better able to:
-
Understand why people can be resistant to change
-
Cultivate positive attitudes towards change
-
Improve well-being and morale while dealing with change
-
Help others to embrace change
-
Free up your time to do what needs to be done
Read more about this program here ...
Do you sometimes experience rude, demanding, or aggressive behaviour from your customers, co-workers or clients? Do you want to quickly defuse strong emotions so people can hear what you have to say? Do you want to feel more confident and better able to respond well?
In this fun and practical presentation, you will learn how to:
-
Minimise the likelihood of difficulties occurring
-
Defuse the frustration or anger of others in three easy steps
-
Respond confidently to people making unreasonable demands
-
Interrupt problem patterns of relating
-
Better ensure your personal safety in high-risk situations
-
Achieve good outcomes while preserving important relationships
Read more about this program here ...
Do you work in a helping role with non-voluntary or mandated clients? Are some of your clients reluctant to do their part to help themselves? Do you want to feel more confident and produce better outcomes from your work?
Based on Ken's 28 years of experience and the latest research, you will learn how to:
-
Engage well with mandated and unmotivated clients
-
Boost people's motivation and ability to move forward
-
Take advantage of the 5 reasons people change
-
Encourage greater two-way honesty between you and your clients
-
Identify client strengths and apply them successfully to the problem situation
-
Significantly improve outcomes with only minor adjustments to your approach
Read more about this program here ...
Do you work in a helping role with people stuck in problem patterns of behaviour? Are you interested in better accessing the strengths of your clients? Would you like to produce better outcomes sooner? If so, then you will love this strengths-based approach to helping.
You will learn how to:
-
Engage clients strongly in the helping relationship
-
Apply client strengths to their problem situations
-
Generate workable solutions to complex problems
-
Assist clients to break problem patterns of behaviour
-
Counsel more effectively with limited time
Read more about this program here ...
Do your staff help people with significant problems and concerns?
Do they coach people in relation to problem patterns of behaviour?
Do you want to support your staff in helping their clients in a more effective way?
If so, you will appreciate this program for human resource professionals, team leaders, teachers, disability workers, community volunteers, and others interested in developing their counselling skills.
Your people will learn how to:
-
Build an effective helping relationship
-
Set appropriate boundaries with people seeking support
-
Know what it takes to help people to move forward
-
Apply client strengths to their problem situations
-
Generate workable solutions to complex problems
Read more about this program here ...
