Check Out Our Upcoming Webinars and Workshops!
Do you sometimes experience rude, demanding, or aggressive behaviour from your customers, co-workers or clients?
Do you want to quickly de-fuse strong emotions so people can hear what you have to say?
Do you help people resolve conflict and break problem patterns of aggression?
If so, you will enjoy this fun and practical day-long public workshop taking place in Bundaberg (11th May, 2012), Cairns (17th May 2012), Townsville (18th May, 2012), Rockhampton (25th May, 2012), Brisbane (1st June, 2012), Sydney (8th June, 2012), Darwin (15th June, 2012).
For full details, Open This Link or Download a Workshop Flyer.
Do you work with students, customers or clients from East Asian, South Asian, Middle Eastern, or African cultures?
Do some of these people behave completely differently to what you would usually expect?
Do you find some of these customers quite demanding, disrespectful, and difficult to interact with?
If so, you will enjoy this one-hour Webinar taking place on Wednesday 20th June, 2012.
For full details, Open This Link or Download a Webinar Flyer.
There is no doubt that we all need to have difficult conversations at times. This might involve communicating what you need to management, giving feedback to a team member, sorting out differences with others, or dealing with people who are angry and demanding.
But many of us are reluctant to start a difficult conversation. Some of us might think, 'What's the point? Nothing I say will make a difference'. Perhaps we worry about getting a defensive response. Or we might be among those people who are happy to tackle an issue directly, but it doesn't always come out well.
If you want to feel more confident in handling difficult conversations well and produce better outcomes, then join Ken on-line for this public, one-hour Webinar on Wednesday 1st August, 2012.
For full details, Open This Link or Download a Webinar Flyer.
One of the interesting things about great teams is that they are always looking for ways to improve. If you want to help your already great team perform at their very best, you will love this program for managers, those aspiring to leadership roles, and team members of all levels.
Your senior staff will be more clear as to how to bring out the best in their team. People will enjoy their work more. And your workplace will benefit from a high-performance team where people are working together well and are better able to achieve success.
This day-long workshop is taking place in Brisbane (3rd August, 2012), Sydney (10th August, 2012), Adelaide (17th August, 2012), and Canberra (24th August, 2012)
For full details, Open This Link or Download a Webinar Flyer.
Do you work in a helping role with people who are mandated to see you?
Do some of your clients struggle in seeing the need to change their behaviour?
Do some feign cooperation with change when they would really prefer to be somewhere else?
If so, you will benefit from this Webinar for counsellors, psychologists, social workers, disability workers, HR professionals, youth workers, and profressionals who work with at-risk clients referred by Statutory Authorities. Join Ken on-line for this public, one-hour Webinar on Wednesday 29th August, 2012.
For full details, Open This Link or Download a Webinar Flyer.
Do you work with people stuck in problem patterns of behaviour?
Are you interested in better accessing the strengths of your clients?
Would you like to produce better outcomes sooner?
If so, then you will love this strengths-based approach to helping for counsellors, school behaviour support staff, disability workers, psychologists, social workers, mediators, youth workers and other helping professionals.
This day-long workshop is taking place in Cairns (31st August, 2012), Townsville (7th September, 2012), Bundaberg (14th September, 2012), and Brisbane (21st September, 2012)
For full details, Open This Link or Download a Workshop Flyer.
Do you work with someone who has a long history of being difficult?
Are they causing offence, creating stress, or undermining what you are trying to achieve?
Are they tolerated because of their expertise or it is thought too hard to move them on?
If so, you will benefit from this positive and practical one-hour Webinar taking place on 24th October, 2012.
For full details, Open This Link or Download a Webinar Flyer.
If you work in a helping role of some sort, then you will know how difficult some clients can be ...
Working with these types of clients can be quite frustrating, exhausting, and sometimes cause you to question how effective you are in your work.
The good news is that there are key strategies you can use to better engage such people, help them to see the need for change, take concrete steps forward, and then follow through.
If you want to produce better outcomes with very difficult clients, you will love this day-long workshop taking place in Sydney (2nd November, 2012), Canberra (9th November, 2012), Townsville (16th November, 2012), Adelaide (23rd November, 2012), and Brisbane (30th November, 2012)
For full details, Open This Link or Download a Workshop Flyer.
Do you sometimes experience rude, demanding, or aggressive behaviour from your customers, co-workers or clients?
Would you like to feel more confident and better able to respond well?
Do you want to produce better outcomes from your dealings with these people?
If so, you will enjoy this Webinar for school admin and teaching staff, health and community workers, and others in service roles taking place on Wednesday 5th December 2012.
For full details, Open This Link or Download a Webinar Flyer
Are you considering private practice, but feel uncomfortable with marketing yourself?
Or are you already established, but wanting to grow your business?
Would you like to have multiple streams of income that help to give you a great life?
If so, you will gain enormous benefit from this Webinar with bonus practice-building resources, taking place on Wednesday 12th December 2012.
For full details Open This Link or Download a Webinar Flyer
