Our policies

Transaction currency

All transactions on this website are processed in Australian Dollars ($AUD).

eWAY Payment Gateway


When purchasing from Positive People Solutions your financial details are passed through a secure server (E-way) using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. Card data is not hosted by Positive People Solutions after processing. 

Shipping and delivery

We ship goods Australia-wide and internationally using Australia Post. We do not charge an additional fee for postage in Australia. Shipping times in Australia are estimated at between 3 and 5 business days, depending on your location. For postage costs and shipping times outside of Australia, please contact us through .


Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

Public workshops

People who register, but who are unable to attend, are welcome to organise another person to attend in their place. Those who give less than 24 hours notice of their non-attendance are not eligible for a refund or a credit due to costs incurred on the day. However, they can request the workshop notes as well as email or telephone questions to the workshop presenter. If you have made a group booking and are unable to send the booked number, the original cost still applies due to the discounted group rate given. Those who give a minimum of 24 hours notice of their non-attendance are eligible for a credit towards products or future workshops and webinars with us or a refund minus a $39 administration fee.

Public webinars

If you or your colleagues give less than 24 hours notice of your inability to be part of the webinar, refunds are not given. However, all registrants will receive a YouTube recording of the webinar which they can watch as many times as they wish. They will also be able to telephone or email questions to the webinar presenter. If you cancel your booking more than 24 hours beforehand, you are eligible for a refund minus a 15% admin. fee or you can hold a credit towards a future webinar or workshop with us. With group bookings, the original cost still applies due to the discounted group rate given. However, you are welcome to organise another person to participate in their place.

Bookings for conferences or in-house training programs


Once booked for a presentation, a 50% deposit is required. The remaining 50% is payable after the presentation(s). All invoices are payable within 7 days of issue.


You agree to take responsibility for promoting the presentation(s), providing the venue, copying the notes, and providing refreshments, if required, for the participants.

Travel expenses

When it is stated in the proposal that travel expenses apply, these typically include: return economy airfares from Brisbane to your location, overnight accommodation the evening before the presentation(s), meals, taxi fares, and parking. All expenses will be at cost and receipts will be provided with a summary invoice after the event.


In the event of cancellation by you, the 50% deposit is not refundable. However, this can be transferred if 30 days or more notice is given and the booking is rescheduled. In the event of cancellation by you less than one week before the engagement date, the full fee is payable.

In the event of cancellation by Ken Warren, all monies paid will be refunded to you. Alternatively, you may choose to transfer the engagement date to another mutually agreed time or have him arrange an alternative speaker in lieu of the refund.


The content of the presentation(s) remains the property of Positive People Solutions. If you wish to re-use the content, licensing fees apply.

Further queries?

Please do not hesitate to contact our office through 0406 534 800 or .

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