Become more effective in working with challenging clients!
Enrol in our Effectiveness Training for Helping Professionals e-learning course
This course is for education, health, and welfare professionals who value:
- Quality learning, based on the latest research, delivered in fun and an easily understood way
- Free downloads to strengths-based resources and bonus e-books to enhance your work
- Support & coaching by Ken Warren, by telephone or email, throughout the duration of the course
What you will learn
In this 10 week course, delivered weekly by email, you will learn how to:
- People are not puppets: What the research says about the factors that produce change
- "It's the client stupid!" Tapping into client strengths, motivation and resources
- Finding a good dance partner: Connecting and collaborating with your clients
- More than just placebo: Building client hopes and expectation of change
- How would you like your therapy? Ensuring your approach is a good fit for the client
- Ready, set go! Assessing the client's level of readiness for change
- Two steps forward, one step back: Helping people move through the process of change
- Carrot or the stick: Smarter ways to work with resistance
- You ain't perfect: Adjusting your approach based on client feedback
- You can't run on empty: Making sure you have something to give
What are the advantages of this course?
- Coaching by Ken Warren by telephone or email over the duration of the course
- Bonus strenths-based resources and e-books valued at $99 included free with the course
- A guarantee that you will be producing better outcomes as you apply the strategies taught
- The course topics are sent straight to your in-box - one topic per week - so you are not required to travel or have time away from work
- Learning can be digested and applied in small parts - each topic is approximately 800-1000 words and takes less than 20 minutes to read
- The topics are supplemented by exercises, you can choose to submit, requiring an additional 20 minutes each week.
- Participants who conclude the course are eligible for a Certificate of Completion which will list the topics covered and confirm a total of 7 hours professional development over the 10 week period.
- As a course approved by the Australian Counselling Association, it qualifies for 14 professional development points
Why this course?
When Ken Warren started his work as a therapist 23 years ago, he quickly learned some very hard lessons.
- Not everyone he saw wanted to see him – with some being dragged in kicking and screaming
- People with obviously problematic behaviour would often not see their behaviour as a problem at all.
- And many people were reluctant to help themselves, with some working very hard against their own best interests.
These types of clients can totally frustrate and exhaust those in helping roles, leaving them to wonder if they are really making a difference at all.
The good news is that there are approaches Ken Warren and others have used, also validated by research, which can easily improve your effectiveness in working with very difficult clients.
In this fun and practical course, Ken will show you how you can easily incorporate these approaches into your work and achieve greatly improved outcomes.
About Ken Warren
Ken Warren BA, M Soc Sc has a profile as one of Australia’s leading practitioners and speakers in the field of counselling.
He draws on 23 years experience working with students who have been suspended, people with drug-related problems, aggressive and violent individuals, and couples and co-workers in conflict.
Ken is frequently featured in the media with weekly columns in newspapers and interviews on radio. He is the author of two books. His newsletter is received by over 5500 team leaders, educators, and helping professionals throughout Australia. He also writes for the national journal, Counselling Australia and on management issues for CEO On-line.
He is a sought-after speaker for conferences and workplaces throughout Australia. Ken regularly speaks to education, health and welfare professionals on using strengths-based approaches in their work.
Ken is a great speaker for your next conference or workplace training day. Contact Ken on 0406 402 800 or through
Nice things people have said about this course
"Ken provides a great amount of substance, not a lot of over-the-top useless information as received at Uni. All the downloads from the course are used in my practice. And he says it the way it is - in plain English. I am so impressed by the standard & quality of this course. My advice to anyone still marking time is 'Do the course!'" Freida Scott, TLC Professional Counselling Services, Charmhaven, NSW
"Hi Ken - Thank you for the Effectiveness course I have just completed. I really enjoyed it and learned a great deal. I was impressed not just with the course content which challenged many pre-conceived notions, but by how easy it was to use, keeping it light, fun but with solid content. This is an excellent course and I would highly recommend it". Meredith Matthews, Oceanic Lighthouse Counselling, Adelaide
"Bloody marvellous!" Philip Armstrong, Executive Officer, Australian Counselling Association, Brisbane, Qld
"I found this course to be extremely user-friendly, easy-to-follow, and the added touch of light humour made for a pleasant reading experience. The work was clear and precise and I felt that, throughout the course, that there was a personal touch, evident in Ken’s prompt reply to any queries or homework submissions. I wish all study was this enjoyable!" Joy Gornalle, Professional Counsellor, Townsville, Qld
"I liked the fact that I could do the course in my own time - reading the units and links at home - then going to work and improving my approaches in working with families. I liked the way Ken wrote succinctly and easily. The concepts, ideas and recommendations were easy to digest and think about. I appreciated all the extra support Ken offered. Nothing was ever too much trouble and there was back up support if I ever needed it". Elizabeth Harris, Child and Adolescent Mental Health Service, Mt Gambier, S.A.
"Dear Ken - A very brief note to say thanks for producing such an entertaining course. It has been fun and also rewarding by adding a few of the techniques taught into my sessions. It has been great to try a different approach. My husband, who is a GP has also found the course very interesting. It has been a rush to see who gets to read the units first." Rhonda Carson, Counsellor/Allied Health, Boronia, Victoria
"I have been working in the Alcohol and Drug field for the past 15 years. This course has refreshed my understanding and encouraged me to look at my counselling skills in a new light. Thanks so much Ken for providing this excellent course." Martyn Farrar, Maryfields Day Recovery Centre, Campbelltown, NSW
"Fantastic course! All our counsellors found it very easy to understand and integrate with their current counselling skills. It really made a difference." Bob Pedersen, Senior Counsellor, We Care 2 Inc. Hervey Bay, Qld
How much does the course cost?
The course, support, and associated downloads are valued at well over $220, but is presently $99. That's right - $99 for the entire course, support throughout it's duration, and bonus downloads.
Compare this to the expense of registering for day-long workshops costing $250 to $320 per person PLUS lost time from work.
Here are the bonus e-books you will receive
- The Laws of Motivation
- The Power of Frustration
- 100 Questions That Inspire
- Client Measures and Self-assessments
This package of bonuses is valued at $99 but is included free with your registration.
Our guarantee
We guarantee that if you put into practice, over a 6 month period, the strategies taught in this course and do not achieve significantly greater effectiveness with better outcomes for your clients, we will refund your money in full. You can't be fairer than that!
When do I start?
You can start at any time. Once enrolled, you will immediately be sent confirmation by email and the courses will begin the following day.
You can leave these units sit in your in-box attending to them at a later time if you wish.
If you would like to commence at a later time, simply telephone or email your preferred commencement date.
ENROL NOW through one of the following options
- Pay by credit card on our secure website through the Add to Cart link below and immediately receive your bonus e-books.
- Contact us directly by emailing your details to or telephoning 0406 534 800
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