Difficult People Made Easy
Brisbane, Qld - 9am to 3pm, Thursday 10 September, 2009, at Brisbane International Motel, Corner Lutwyche Road & Bryden Street, Windsor
Mackay – 9am to 3pm, Thursday 3rd September, 2009, at the Grand Mercure Flinder Room, 9 Gregory Street, Mackay
Townsville – 9am to 3pm, Thursday 22 October, 2009, at the Rydges Southbank Hotel, 23 Palmer Street, Townsville
In this fun and practical seminar, you will learn how to
- Defuse the strong emotions of others in three easy steps
- Say “No” to people with unreasonable demands AND keep them on-side
- Give feedback well to people whose behaviour you can no longer ignore
- Deal well with people who are incapable of change
- Be less affected by the aggression of others
About the presenter
Ken Warren BA, M Soc Sc. is Australia’s leading speaker on Difficult People. Over the past 23 years, Ken has helped team members deal well with challenging co-workers, front-line workers to respond well to aggressive individuals, and helping professionals to better assist others in conflict.
Ken will show you how to transform difficult people into pussycats! Or at least into people who are much easier to handle. He is regularly featured in the media with columns in newspapers and interviews on radio. His newsletters are received by over 5500 team leaders, educators, health and welfare professionals throughout Australia.
Ken is a great speaker for your next conference or training day. He can be contacted through 0406 402 800 or
Positive things people have to say
" Not only did Ken’s presentation help me hone my skills in dealing with difficult patients, the interactive format made for a light-hearted session with plenty of fun."
Dr Dan Manahan, Medical Superintendent, Stanthorpe Health Services
"Great info I can use now! I feel a load lift in how I will handle my staff issues."
Lisa Beu, Business Services Manager, Tinana State School
"After Ken's presentation, our staff felt much better resourced to deal with aggression as it arises from our young people in care."
Maily Pickering, Training Manager, Charm Support Services, Brisbane
"I have attended many seminars, but Ken's has, without doubt, been the most useful in providing hands-on strategies."
Heather Page, Senior Housemaster, Brisbane Boys' College
Your registration includes
- An interactive and enjoyable seminar
- Three bonus e-books valued at $99
- Comprehensive notes
- A great morning tea and lunch
- A certificate of attendance
- Networking with lovely people on the day
How much does the seminar cost?
3 or more registrations: $239 per person
Early-bird registration: $269 if paid 2 weeks prior
Normal registration: $299
Can't make any of these seminars?
If you can't make any of these seminars, you can still purchase the notes for $49 and also receive the bonus e-books.
You can place your order by telephoning 0406 534 800 or emailing
Your no-risk 100% money-back guarantee
We guarantee that if you apply the strategies taught over the following 12 months and they do not result in an improvement in your dealings with angry and demanding people, then we will give you a full refund. You can't be fairer than that!
REGISTER NOW by choosing one of the following options
- Pay by credit card on our secure website through the Add to Cart links below and immediately receive your 3 bonus e-books.
Register 1 person only for the Brisbane seminar
Register 3 or more people for the Brisbane seminar
Register 1 person only for the Mackay seminar
Register 3 or more people for the Mackay seminar
Register 1 person only for the Townsville seminar
Register 3 or more people for the Townsville seminar
- Download and complete the seminar flyer and then fax to (07) 3337 9875 (include the area code)or post to Positive People Solutions at PO Box 54 Cotton Tree Qld 4558, making your cheque payable to Positive People Solutions.
- Contact us directly by emailing your details to or telephoning 0406 534 800
Tax deductibility
This seminar is fully tax-deductible when purchased as an employment-related expense.
Cancellations
- People who cancel their registration, one week or more prior, are eligible for a full refund minus a $44 administrative fee.
- Cancellations less than one week prior are non-refundable, but can be transferred as a credit towards a future seminar with us.
- People who do not give any notice of their non-attendance are not eligible for a refund or credit.
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