Difficult Customers and Clients Programs Testimonials
Open the following links for Testimonials about Ken's …
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Team Performance programs
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Staff Resiliency and Well-being programs
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Difficult Customers and Clients programs
“Ken's Negotiating Tools, Techniques & Tactics program was a refreshing and energising day facilitating growth, personally and professionally, within a safe, supportive and respectful environment. Ken reminded us that compassion and respect create positive results in almost every circumstance, including within ourselves."
Annie Webster, Experienced Senior Teacher, Ferny Grove State High School
'I'm now feeling a lot more confident with having those hard conversations."
Saretta Sirett, Team Leader, Mission Australia
'Fantastic examples and ability to have the entire team engage in the learning process."
Fiona McIntosh, Business Manger, Queensland, Konekt Rehabilitation Services
'Ken's workshop really challenged my thinking and got me reflecting on my professional manner and relationships with clients. I can't wait to try these new approaches and gauge the difference in outcomes"
Rhegan Fary, Exercise Physiologist, Konekt Cairns
'Extremely educational and useful. Provided practical tools for my work as a health professional"
Lisa Dowd, Exercise Physiologist, Konekt Townsville
'Ken is a fantastic presenter - very engaging and open. I now have more tools in order to negotiate with colleagues and clients"
Jennifer Hansen, School Administrator Officer, Griffith University Queensland, College of Arts
"Ken Warren was a very good presenter who the staff related to easily. His awareness and respect of the Cultural Needs of our staff and clients enhanced the delivery of the presentation. Ken had excellent knowledge and work practice skills which he was able to relate to the staff in a way they could understand. I would not hesitate to recommend him for further training for our staff and to other services."
Sue Austin, Health Educator, Mookai Rosie Indigenous Health Service, Cairns
"Ken took a real interest in the work being done by our agency. Before his presentation, he spent time here better understanding our work and the challenges we deal with. Ken has a genuine interest in helping indigenous people and easily related to both staff and clients. The training he conducted was very well-received with staff saying it was easily understood, relevant, and completely applicable to their work. We would be happy to work again with Ken."
Ashley Chong, Assistant Manager, Jimaylya Topsy Harry Centre, Mount Isa
"The real life examples that Ken provided were very beneficial and enabled workers to recognise we are all human and to learn very useful strategies when dealing with complex clients. As the person facilitating this training, I was exceptionally happy with the presentation. Ken was very professional, prompt and well-spoken. I would certainly book Ken Warren's services again. It was definitely money well-spent!"
Caddie Russell, Manager, Albury Supported Accommodation Service
'Ken is an excellent facilitator who presents in relaxed and easy to understand manner. Ken gave great examples of case studies and real life stories that demonstrated models of communication. I really enjoyed the workshop. Thank you."
Jude O'Day, Client Liaison Officer, Positive Directions Spiritus, Buranda
"The presentation today on Motivating and Engaging Difficult Clients was incredibly relevant and user friendly for a multitude of helping professional contexts. I found it refreshing to be inspired and equipped with new ideas and strategies."
Clementine Scott, School Chaplain, Rosewood State High School
"Ken's genuine interest in helping people, combined with his experience, curiosity and openness in relation to counselling/helping, results in a personal, useful, grounding workshop."
Sue Moore, Counsellor, Gold Coast Tafe
"Valuable and worthwhile workshop with lots of practical tools to implement back in the workplace."
Rosie Harrison, Education Officer, Catholic Education Office Toowoomba
"Ken's storytelling ability makes his training relatable and friendly and provides practical examples to the learning."
Lewis Kwarcianyi, Youth and Family Support Worker, Intercept Youth and Family Service, Morayfield
"Ken really understands how interactions with clients are not always pleasant. His presentation was informative and enjoyable and I felt like I now have some new skills to use in my daily job."
Jessica Forster, Client Services Officer, Griffith University, Brisbane
"Ken was extremely personable, spoke clearly and was genuine with what he taught me today."
Danelle Bayley, STAT Coordinator, Queensland Tertiary Admissions Centre Ltd
"Ken brings a wealth of knowledge to his workshops which he delivers with humour, understanding and compassion. Thank you, I thoroughly enjoyed it."
Sarah Rochford, Admissions Officer, University of Queensland
"Extremely engaging presenter who can communicate complex issues in everyday language"
Sonja Peters, Case Manager, Interrelate Orange
"Great stuff, Ken got every point accross clearly and knew his content well. Worthwhile attending his sessions"
Roy Finch, Coordinator, Children's Contact Centre, Interrelate Orange
"Engaging, personalised and relevant... real talk about real dilemmas the paradox and challenge of working with people"
Carmen Haig-Besseling, Coordinator, Children's Contact Centre, Interrelate Lismore
"Excellent enagagement with participants allowing them to feel safe to share"
Julie Dale, Greater Sydney Area Manager, Family Relationship Centre, Sutherland
"Great training! Completely suitable regarding my work as a social worker."
Tiffany King, Domestic Violence Case Worker, Southern Adelaide Domestic Violence Service
"Thanks Ken for running great PD for my Admin Team. It achieved just the outcomes I was wanting: a positive and fun day that was good for their morale, but also better equipped them to deal with challenges that can arise with parents and staff. It was lovely to see how well you engaged the team with excellent participation and contribution by all involved. We have taken some points that were raised on the day and are in the process of implementing some positive changes to support the team, which is a great result."
Chris Greig, Business Manager, Balwyn High School, Melbourne
"This workshop should be compulsory for all mental health practitioners!"
Lorelei Doyle, Nurse, Maryborough Mental Health Unit
"An excellent workshop that highlights the importance of considering the psychological needs of workers in addressing problems related to relationships and effective productivity within the workplace. In an environment where deadlines and goals are often the key driving factors in the day to day business of a workplace, Ken gives a 5-star workshop on maximizing the human resource assets towards achieving organizational goals whilst enhancing interpersonal relationships of workers."
Steve White, Head of Department Creative Industries, Maroochydore State High School
"This presentation was a fantastic opportunity to not only learn new skills and strategies for dealing well with clients, but also in reinforcing what we are doing right"
Chris Curcio, Case Worker, Central Home Support Services, Albury, NSW
"Fantastic! Was able to learn new concepts of working with hard-to-engage clients. I also found Ken to be engaging, knowledgeable, and entertaining. Well worth my time."
Angela Virdis, Support Worker, Edon Place, Bundaberg
"Ken's presentation on Managing Aggressive Behaviour was informative and helpful towards my work. Most days I am trying to defuse aggressive behaviours both face-to-face and over the phone."
Maggie Robson, Child Safety Officer, Bundaberg Child Safety Service Centre
“Ken’s presentation on working with loss was interesting, up-to-date, and transferable to my work and personal life, giving me valuable resources to take on my journey of life."
Karen Raatz, Rehabilitation Consultant, CRS Australia, Maroochydore
"Down to earth strategies on what to ask or say to people dealing with grief and delivered with good humour."
Cheryl Hannant, Admin Officer, Mt Larcom School, Gladstone
"Ken proved himself to be a reliable and entertaining trainer, directing his skills and talents at improving the skills among our workers. The workshop “Dealing With Angry and Demanding Clients” was very popular among our staff, as are the resources we purchased. I would have no hesitation in recommending him to any community organisation or corporation interested in engaging his services."
Tanya Stevenson, Client Services Manager, Lifeline Fraser District
"Aggression can be a daunting issue to deal with. Ken gave me sound, practical advice for dealing with aggressive people with a focus on positive steps to take.”
Roger Kidd, Outreach Worker, Mountains Youth Service Team, Blue Mountains
“Realistic coverage of aspects of Bullying - things that can actually be implemented in schools.”
Tiffany Grant, Co-ordinator Responsible Thinking Classroom, Miami SHS
“After having attended Ken’s Defusing Explosive Situations seminar, I have a great understanding of why people become frustrated and aggressive. This knowledge will prepare me with options and strategies to use before a difficult situation escalates.”
Bren Andrew, Teacher, Allenstown State School, Rockhampton
“Ken’s presentation provided a wide scope of strategies to use in dealing with bullying. I now feel better prepared to work with students.”
Daniel Mahon, Support Team, Miami SHS
“One of the great things about Ken’s presentation on bullying was the wide range of strategies he gave us in effectively addressing bullying. The Support Staff at our school are already enjoying using these strategies.”
Mary-Ellen Klem, Deputy Principal, Miami SHS
Just a thank you for delivering a great workshop on “Diffusing Explosive Situations” to Centacare Fraser Coast recently. It was right on the mark and tailored to suit our particular requirements. Staff that participated said they gained a lot out of the workshop and feel confident they will be able to apply what they had learned with clients as well as co-workers. It was presented in an interactive fun way, with excellent examples, to ensure everyone was able to take something positive and useful away from the day.”
Janna Purdy, Training Manager, Centacare Fraser Coast
“Ken’s acknowledgement of cultural diversity made it more comfortable and relevant for indigenous participants. He spoke in easy, clear language, and made us smile at ourselves and our situations.”
Josephine Smallwood, Bringing Them Home Program, KASH Aboriginal Corporation, Mt Isa
“I thoroughly enjoyed Ken’s seminar about consulting with difficult clients. I found Ken’s program extremely useful, especially on how to adapt my consultations according to the client’s level of readiness. I think Ken is a fantastic presenter and I really felt engaged in this workshop. At no time did I feel bored. It was very informative and very entertaining.”
Clare Kreis, Dietician, North and West Primary Health Care, Mt Isa
“Ken’s personable delivery of the information made it easy to follow and understand. I appreciated hearing of some of his own ‘real life’ experiences as this re-enforced that Ken has a very real understanding of the situations facing our young people. I would thoroughly recommend Ken’s seminars to anyone who works with youth.
Heather O’Donnell, Co-ordinator, ‘On-the-Move’, SA
"Ken presented at our recent association meeting on the topic of working with difficult and challenging people. In preparation, Ken made contact with various members to ascertain our needs and tailor his presentation to the needs of the group. Ken interacted warmly with the audience and actively engaged members. His presentation was practical, relevant, engaging and at times humorous. Following the event he made contact with various members to ensure their needs had been met.”
Wayne Jenks, President South Coast Primary Deputy Principals' Association
"Dealing with people on a day-to-day basis puts me in situations where I have to think quickly. It is a fine line when you are a representative of the people. You must be available, you must listen, but there are constraints placed on your actions. Getting this message across can sometimes be difficult. I have very much benefited from Ken’s presentation today. I feel better able to respond well to difficult situations when they next occur."
Ree Price, Councillor, Roma Regional Council
"Ken presented a seminar to a packed audience at Qld Health. Ken's knowledge and experience on the subject, together with his dynamic presenting skills and practical real-life clinical examples, had the audience engrossed in his presentation. The feedback I received was 'get Ken back for more'."
David Pirie, Training Coordinator, Alcohol and Drug Training Resource Unit, Queensland Health
"I attended one of Ken's presentations and I must say that it was one of the most interesting and energetic seminars I have attended. I am a bit of a junkie when it comes to professional development as I am always looking for new ideas and different ways of providing direction for my staff and myself. Ken certainly provided me with some new tools. I take every opportunity to recommend his training to other people and organisations."
Jacky Cox, Executive Officer, Community Connect Fraser Coast, Hervey Bay
"Not only did it help me hone my skills in dealing with difficult patients, the interactive format made for a light-hearted session with plenty of fun. Despite the fun, the messages were well and truly driven home."
Dr Dan Manahan, Medical Superintendent, Stanthorpe Health Services
Open the following links for Testimonials about Ken's …
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Team Performance programs
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Staff Resiliency and Well-being programs
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Difficult Customers and Clients programs
Here are just a few of our clients
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Aboriginal Hostels Sydney
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Aboriginal Housing Limited
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Adventist Development and Relief Agency Conference
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Aged Care Assessment Team, Nambour Hospital
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Adolescent Inpatient Mental Health Unit, Royal Brisbane and Women's Hospital
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Adventist Development and Relief Agency Conference
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Alcohol and Drug Training Resource Unit, Qld Health
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Alexander Park Conference Centre
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Barkuma Disability Services, Adelaide
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Bluecare Nursing Services
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Bundaberg Chamber of Commerce
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Capricornia Coast Regional Council
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CADET Employment Services, Caloundra
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Cassowary Coast Regional Council
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Centacare Fraser Coast
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Central Queensland Division of General Practice
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Centrelink Psychologists Conference, Brisbane
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Centrelink Social Workers - Brisbane Region
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Centrelink Team Leaders - Brisbane
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Charleville School of Distance Education
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Charm Support and Disability Services, Brisbane
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Comepass Employment Services, Brisbane
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Commonwealth Child Support Agency, Brisbane
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Commonwealth Department of Health & Ageing - Qld, NSW, Vic, NT, WA and Tas.
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Commonwealth Rehabilitation Service
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Currimundi State School
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CTC Youth Service, Kingaroy
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Disability Services Queensland - Brisbane Region
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Disability Services Queensland - Ipswich Region
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Disability Services Queensland - Kingaroy Region
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Disability Services Queensland - Strathpine Region
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Disability Services Queensland - Toowoomba Region
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Education Qld Body, Mind and Spirit Conference
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Education Qld Wide Bay Business Services Network
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Endeavour Foundation Sunshine Coast Region Managers
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Family Law Conference - Sunshine Coast
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Gold Coast Secondary Deputy Principals' Association
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Gold Coast TAFE College
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GP Connections, Toowoomba
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Grand Avenue State School
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Grace Lutheran College
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Griffith University, Nathan Campus
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Guidance Officers, Caboolture Region, Qld Education
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Guidance Officers, Wide Bay Region, Qld Education
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Helensvale State High School
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Immanuel Lutheran College, Buderim
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Inala Community House
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Inclusion Support Agency, Brisbane
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Independent Schools Bursars and Business Managers Association
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Intercountry Adoptions, Qld Child Safety Dept
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Ipswich Community Health Services
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Kingaroy Home and Community Care Conference
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KYC Trust, Caboolture
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Law Society of New South Wales
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Lifeline Fraser Coast
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Lilli Pilli Public School, Sydney
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Logan City Special School
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Lutheran Education Queensland
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Mansfield State High School
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Maroochydore Day Respite Centre
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Maroochydore State High School
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Miami State High School
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Mission Employment Personal Support Program, Brisbane Region
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Mission Employment Personal Support Program, Sunshine Coast Region
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Mountains Youth Service Team, Blue Mountains
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Nambour Christian College
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Nambour Hospital Operational Services Teams
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National Association for Rural Student Accommodation, Cairns
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North and West Queensland Primary Health Care
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North Coast Aboriginal Corporation for Community Health
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North West Primary Health Care
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Operational Services, Sunshine Coast & Wide Bay HSD
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Park Ridge State High School
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Pioneer Nursing Home Services, Longreach
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Queensland AIDS Council Sunshine Coast
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Queensland Ambulance Service School of Ambulance and Paramedic Studies
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Queensland Association of Healthy Communities
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Queensland Catholic Secondary Counsellors' Conference
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Queensland Child Safety Mt Isa and Gulf Service Centres
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Queensland Combined Emergency Services Academy School of Ambulance and Paramedic Studies
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Queensland Community Services and Health Industry Training Council
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Queensland Department of Education
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Queensland Department of Family Services
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Queensland Fire and Rescue Service
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Queensland Health Roma Region Dieticians
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Queensland Health South West Region
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Queensland Medical Laboratories
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Queensland Transition Care Program Conference, Brisbane
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Roma Hospital
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Runcorn State High School Heads of Department Conference
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Shadforths Civil Engineering
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St Johns Grammar School, Adelaide
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South Coast Deputy Principals' Association
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Sunshine Coast and Wide Bay Health Services District
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Sunshine Coast Division of General Practice
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Sunshine Coast Family Relationships
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Sunshine Coast Independent Living Service
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Sunshine Coast Training and Employment Program
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Sunshine Coast - Wide Bay Health Service District
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Southbank Institute of Technology, Brisbane
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Southern Queensland Rural Division of General Practice
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Transition Care Program, Brisbane North
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Tullawong State High School
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University of Queensland's Post-Graduate Medical Training Department
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Westbrook College, Ipswich
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Westcare Family Services
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West Moreton Integrated Mental Health Services
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