Do you work with someone who has a long history of being difficult?
Are they causing offence, creating stress, or undermining what you are trying to achieve?
Are they tolerated because of their expertise or it is thought too hard to move them on?
Who is This Program For?
-
People presently dealing with a problematic team member or manager
-
Those who want to be proactive in minimising problems in their team
-
Team Leaders, Managers, and those aspiring to leadership positions
-
Human Resources Professionals, Mediators, Counsellors, and others in helping roles
Why is This Training Important?
Frustrations with managers and colleagues come at a huge cost to workplaces. Such challenges tend to result in reduced morale, levels of service delivery, and productivity.
There is also an increase in rates of sick leave, complaints of harassment and bullying, and unnecessary staff turnover.
Then there is the cost to managers of the time they need to spend counselling team members who are involved, performance managing staff, and responding to formal grievances.
When you add it up, the cost is enormous!
Whether you are presently dealing with a challenging personality, want to be less-difficult yourself, or simply want to be proactive in encouraging positive workplace relationships, you will find this program very worthwhile.
Learn How To
-
Be less affected and offended by problem personalities
-
Respond confidently and helpfully to their difficult behaviour
-
Influence change with behaviours you cannot ignore
-
Handle difficult conversations in a more confident and positive way
-
Effectively manage those people who lack a capacity for change
-
Maximise their strengths while minimising their weaknesses
-
Gain the support of senior management in taking decisive action
Other Benefits
-
Learn from a subject-matter specialist in Ken Warren
-
Log-on independently or share the learning with your colleagues
-
Speak and interact with Ken and other participants from around Australia
-
Be entered into a draw for free products
-
Receive a YouTube recording of the Webinar to keep for later review
-
Gain valuable learning from the comfort of your home or office
-
The software is simple and super-easy to use
About the Presenter
Ken Warren BA, M Soc Sc, CSP is a Relationships Specialist who helps teams to perform at their very best.
Ken has developed his expertise from 28 years professional experience:
-
Managing his own teams in the government, community and business sectors
-
Assisting workplaces dealing with entrenched conflict and problematic staff
-
Coaching Managers on how to bring out the best in their teams
-
Speaking to thousands throughout Australia on Team Performance
You will find Ken to be friendly and personable and provide solutions for your work that are positive, powerful and practical.
With Ken, you can be assured of hearing a quality speaker.
He is a Past-President of the Qld Chapter of the National Speakers Association where he is recognised as a Certified Speaking Professional (CSP).
This is the highest level of accreditation for speakers internationally and is achieved by less than 10% of professional speakers.
Ken speaks to audiences, large and small, throughout Australia. You will enjoy his stories, his interactive style, and find his ideas easy to put into practice.
What People Are Saying
"I had quite a few ‘light bulb’ moments during Ken's presentation and I realise now that my previous efforts to rectify things actually made them worse! Ken's suggested solutions were so simple, yet very effective."
Christine Higgins, Business Services Manager, University of Tasmania
"Ken's webinar provided me with great insights and strategies to use when dealing with problem personalities. It was a good opportunity to share experiences and insights with people from a range of occupations. It was nice to know that it's often not about me!"
Michelle Tandy, Learning For Life Worker, The Smith Family, Claymore
"Ken's webinar was one of the best I have attended. His slides were excellent. He obviously knew the topic. And he ran the best interactive webinar I have seen."
Karen McDonald, Cascade Consulting Services, Brisbane
How Does a Webinar Work?
A Webinar is a web-based seminar where you will be able to hear Ken, see his PowerPoint presentation, and interact with Ken and the other participants.
You can watch the webinar through your own computer, have colleagues join you at your computer, or share the learning with your entire team by projecting the display from one computer onto a larger screen.
All you will need is a connection to the internet and a microphone and speakers connected to your computer. Most computers have these built-in.
You will be sent a reminder by email one week, one day, and one hour beforehand with full instructions.
When Does It Take Place?
This Webinar is taking place Thursday 20th June, 2013, in the following timezones:
Brisbane: 11am to 12 noon
Sydney: 11am to 12 noon
Canberra: 11am to 12 noon
Melbourne: 11am to 12 noon
Hobart: 11am to 12 noon
Adelaide: 10.30am to 11.30am
Darwin: 10.30am to 11.30am
Perth: 9am to 10am
Wellington, NZ: 1pm to 2pm
How Much Does it Cost?
1 - 2 registrations: $99 per person
Up to 5 registrations: $385, equivalent to $77 per person, based on 5 people participating
Up to 15 registrations: $990, equivalent to $66 per person
Up to 30 registrations: $1650, equivalent to $55 per person
Remember that even if you or some colleagues are unable to attend, a YouTube recording of the webinar will still be sent to their email address, enabling everyone to access the learning as many times as they wish.
Please note, when registering a number of participants, to include the names and emails of registrants if you wish them to receive the reminders, the log-on details, and the recording of the Webinar.
Register now by choosing one of the following options:
-
Download a Webinar Flyer
-
Pay by credit card on our secure site by opening the links below.
Please include the names and emails of registrants in the Comments section if you wish them to receive the reminders, the log-on details, and the recording of the Webinar.
1 - 2 registrations: $99 per person
Up to 5 registrations: $385, equivalent to $77 per person
Up to 15 registrations: $990, equivalent to $66 per person
Up to 30 registrations: $1650, equivalent to $55 per person
-
Contact us directly through 0406 534 800 or office@positivepeoplesolutions.com.au
Terms and Conditions
If you or your colleagues are unable to be part of the Webinar, please remember that all registrants will still receive a YouTube recording of the Webinar which they can watch as many times as they wish.
People will also be able to telephone or email questions to Ken after watching the recording they receive.
If you have made a group booking and are unable to achieve the maximum number you have planned for, the original cost still applies due to the discounted group rate given.
If you cancel your booking beforehand, you are eligible for a refund minus a 15% admin. fee or you can hold a credit towards a future Webinar or Workshop with us.
Book Ken to Speak at Your Workplace
Ken speaks to audiences large and small throughout Australia.
Having Ken come to you also allows his programs to be customised to the needs of your workplace.
If you would like to have a chat about the needs of your workplace, Ken would be delighted to speak with you.
He can be contacted through 0406 402 800 or ken@positivepeoplesolutions.com.au
