There is no doubt that we all need to have difficult conversations at times. This might involve communicating what you need to management, giving feedback to a team member, sorting out differences with others, or dealing with people who are angry and demanding.
But many of us are reluctant to start a difficult conversation. Some of us might think, 'What's the point? Nothing I say will make a difference'. Perhaps we worry about getting a defensive response. Or we might be among those people who are happy to tackle an issue directly, but it doesn't always come out well.
This program is for you if ...
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Giving feedback or dealing with upset individuals is a key part of your role
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You want to feel more confident in handling difficult conversations well
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You want to produce better outcomes from these conversations
If you work in Management, Human Resources, Customer Service or you simply are interested for your own personal development, you will find this program very worthwhile.
Learn how to:
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Gain the right mindset for difficult conversations
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Increase a person's receptiveness to feedback
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Project calmness and confidence under pressure
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Respond helpfully to defensive behaviour
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Achieve outcomes you will be happy with
Imagine never losing sleep again over a difficult conversation, feeling prepared and confident, and best of all, feeling good about how you handled the conversation.
What people are saying
After Ken's seminars I feel, well ... human again. I have regained my patience and empathetic qualities and learnt that it is ok to say no. I have also gained confidence with approaching discussions about any problem areas with my work colleagues."
Candice Cox, Administration Manager, Robert Milne Legal, Brisbane
"Engaging, personalised and relevant... real talk about real dilemmas and the paradox and challenges of working with people"
Carmen Haig-Besseling, Coordinator, Children's Contact Centre, Interrelate Lismore
"Great training! Completely suitable regarding my work as a social worker."
Tiffany King, Domestic Violence Case Worker, Southern Adelaide Domestic Violence Service
About the Presenter
Ken Warren is a Relationships Specialist who helps great teams to perform at their very best.
His 28 years professional experience includes:
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Managing his own teams in the government, community and business sectors
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Counselling couples, families and team members with relationship difficulties
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Assisting young people and adults with aggressive and violent behaviour
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Counselling people with mental health and alcohol and drug-related problems
You will find Ken to be friendly and personable and provide solutions for your work that are positive, powerful and practical.
Ken is the Immediate Past-President of the Qld Chapter of the National Speakers Association where he is recognised as a Certified Speaking Professional (CSP).
This is the highest level of accreditation for speakers internationally and is achieved by less than 10% of professional speakers.
Ken speaks to audiences, large and small, throughout Australia. You will enjoy his stories, his interactive style, and find his ideas easy to put into practice.
How does it work?
This Webinar is taking place Wednesday 1st August, 2012, in the following timezones:
11am to 12 noon (Brisbane)
11am to 12 noon (Sydney)
11am to 12 noon (Canberra)
11am to 12 noon (Melbourne)
11am to 12 noon (Hobart)
10.30am to 11.30am (Adelaide)
10.30am to 11.30am (Darwin)
9am to 10am (Perth)
The cost is $99 per person and includes a recording of the Webinar for later review.
So, even if you can't make it for some reason, you can watch it at a later time.
All you will need is a connection to the internet and a microphone and speakers connected to your computer.
If you do not have access to the above, you can also telephone in to a number that will be provided.
You will be sent a reminder by email one week, one day, and one hour beforehand with full instructions.
The cost is $99 per person and includes a recording of the Webinar for later review.
So, even if you can't make it for some reason, you can watch it at a later time.
You can pay by credit card now on our secure site by opening ...
Register for 'Difficult Conversations Made Easy' Webinar.
Or you can contact us directly through 0406 534 800 or office@positivepeoplesolutions.com.au
Save Money Through Our Special Package!
You can also purchase our Professional Development Package which is valid for three years from date of purchase.
The Package includes:
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Two Workshops of your choice - normally $598
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Two thirty-minute consultations with Ken - $300
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Your choice from our product range to the value of $300
The total value of this package is $1792, but you pay only $997.
That's a saving to you of $795!
You can pay by credit card now on our secure site by opening ...
Or you can contact us directly through 0406 534 800 or
office@positivepeoplesolutions.com.au
Unable to Attend this Webinar?
If you are unable to be part of the Webinar, you will still receive a copy of the recording to watch as many times as you wish. You are also welcome to telephone or email questions to Ken as well.
If you cancel your registration beforehand, you are eligible for a refund minus a $29 administrative fee or you can hold a credit towards a future Webinar or Workshop with us.
Book Ken to Speak at Your Workplace
Ken speaks to audiences, large and small, throughout Australia.
If you have a number of people from your workplace who would benefit from his programs, Ken is happy to come to you.
This also allows his programs to be customised to the needs of your workplace.
