There is no doubt that we all need to have difficult conversations at times. This might involve communicating what you need to management, giving feedback to a team member, or sorting out differences with others.
But many of us are reluctant to start a difficult conversation. Some of us might think, 'What's the point? Nothing I say will make a difference'. Perhaps we worry about getting a defensive response. Or we might be among those people who are happy to tackle an issue directly, but it doesn't always come out well.
This program is for you if ...
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You want to feel more confident in handling difficult conversations well
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Giving feedback or dealing with performance problems is a key part of your role
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You want to produce better outcomes from these conversations
If you work in Management, Human Resources, Customer Service or you simply are interested for your own personal development, you will find this program very worthwhile.
Learn how to:
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Gain the right mindset for difficult conversations
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Increase a person's receptiveness to feedback
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Project calmness and confidence under pressure
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Respond helpfully to defensive behaviour
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Achieve outcomes you will be happy with
Imagine never losing sleep again over a difficult conversation, feeling prepared and confident, and best of all, feeling good about how you handled the conversation.
Other Benefits:
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Learn from a subject-matter expert
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Speak and interact with Ken and other participants from around Australia
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Be entered into a draw for free products
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Receive a recording of the Webinar to keep for later review
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Gain valuable learning with minimal disruption to your routine
What people are saying
"Ken's program was exactly what I wanted for my members as they implement major change - greater confidence in dealing with any resistance and better able to get the entire team moving in the same direction." Matthew Dunford, President, School Business Managers' Association Queensland, Wide Bay Branch
"I'm now feeling a lot more confident with having those hard conversations!"
Saretta Sirett, Team Leader, Mission Australia
"After Ken's seminars I feel, well ... human again. I have regained my patience and empathetic qualities and learnt that it is ok to say no. I have also gained confidence with approaching discussions about any problem areas with my work colleagues."
Candice Cox, Administration Manager, Robert Milne Legal, Brisbane
About the Presenter
Ken Warren BA, M Soc Sc, CSP is a Relationships Specialist who helps teams to perform at their very best.
Ken has developed his expertise from 28 years professional experience:
In Management ...
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Managing his own teams in the government, community and business sectors
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Coaching Managers on how to bring out the best in their teams
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Assisting workplaces dealing with entrenched conflict and problem staff
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Speaking to thousands throughout Australia on Team Performance
In Counselling, working with ...
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Couples, families and team members with relationship difficulties
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Young people and adults with aggressive behaviour
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People with mental health and alcohol and drug-related problems
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Professionals in helping roles, helping them to work more effectively with very difficult clients
You will find Ken to be friendly and personable and provide solutions for your work that are positive, powerful and practical.
Ken is the Immediate Past-President of the Qld Chapter of the National Speakers Association where he is recognised as a Certified Speaking Professional (CSP).
This is the highest level of accreditation for speakers internationally and is achieved by less than 10% of professional speakers.
Ken speaks to audiences, large and small, throughout Australia. You will enjoy his stories, his interactive style, and find his ideas easy to put into practice.
How does it work?
A Webinar is a web-based seminar where you will be able to hear Ken, see his PowerPoint presentation, and interact with Ken and the other participants.
All you will need is a connection to the internet and a microphone and speakers connected to your computer.
If you do not have access to the above, you can also telephone in to a number that will be provided.
You will be sent a reminder by email one week, one day, and one hour beforehand with full instructions.
This Webinar is taking place Wednesday 1st August, 2012, in the following timezones:
11am to 12 noon (Brisbane)
11am to 12 noon (Sydney)
11am to 12 noon (Canberra)
11am to 12 noon (Melbourne)
11am to 12 noon (Hobart)
10.30am to 11.30am (Adelaide)
10.30am to 11.30am (Darwin)
9am to 10am (Perth)
The cost is $99 per person or three people for $198.
Your registration also includes a recording of the Webinar for later review.
So, even if you can't make it for some reason, you can watch it at a later time.
Register now by choosing one of the following options:
1. Download a Webinar Flyer
2. Pay by credit card now on our secure site by opening ...
- Register for $99 per person
- Register 3 people for $198
3. Contact us directly through 0406 534 800 or office@positivepeoplesolutions.com.au
Unable to Attend this Webinar?
If you are unable to be part of the Webinar, you will still receive a copy of the recording to watch as many times as you wish. You are also welcome to telephone or email questions to Ken as well.
If you cancel your registration beforehand, you are eligible for a refund minus a $29 administrative fee or you can hold a credit towards a future Webinar or Workshop with us.
Book Ken to Speak at Your Workplace
Wherever you are in Australia, Ken is happy to come to you.
This also allows his programs to be customised to the needs of your workplace.
Contact Ken now for a chat about having him speak at your next conference or in-house training day.
He can be contacted through 0406 402 800 or ken@positivepeoplesolutions.com.au
