If you work in a helping role of some sort, then you will know how difficult some clients can be ...
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People who are compelled by others to see you, but who would prefer to be somewhere else
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Those who do not see any problems with their obviously problematic behaviour
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Individuals who are not prepared to look at their own behaviour, who simply want others to change
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Those who see the need for change, but struggle in maintaining their motivation
There is no doubt that working with these types of clients can be frustrating and exhausting.
The good news is that there are key strategies you can use to better engage such people, help them to see the need for change, and take concrete steps forward.
Who is This Program For?
This program is targeted towards counsellors, disability workers, psychologists, social workers, deputy principals, teachers, health workers, dieticians, rehabilitation consultants, community workers, human resource professionals, youth workers, and others with an interest in counselling or coaching.
What Do I Learn?
Based on the latest research and Ken Warren's 28 years of counselling experience, you will learn how to:
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Better engage mandated and unmotivated clients
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Help clients see the need for change
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Boost people's motivation and ability to move forward
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Take advantage of the 5 reason people change
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Encourage greater two-way honesty between you and your clients
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Identify client strengths and apply them successfully to the problem situation
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Better prepare clients for possible barriers and setbacks
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Significantly improve outcomes with only minor adjustments to your approach
Dates and Locations of the Workshops
Sydney - 9am to 3pm, Friday 2nd November, 2012 - Castlereagh Hotel, 169 Castlereagh St, Sydney
Canberra - 9am to 3pm, Friday 9th November, 2012 - Clifton Suites, 100 Northbourne Ave, Canberra
Townsville - 9am to 3pm, Friday 16th November, 2012 - The Metropole Hotel, 81 Palmer St, Townsville
Adelaide - 9am to 3pm, Friday 23rd November, 2012 - Rockford Hotel, Cnr Hindley & Morphett Sts, Adelaide
Brisbane - 9am to 3pm, Friday 30th November, 2012 - Windsor International Motel, Cnr Lutwyche Rd & Bryden St, Windsor
About the Presenter
Ken Warren BA , M Soc Sc, CSP draws on 28 years hands-on experience ...
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Counselling couples in conflict, people with alcohol and drug-related problems, students who have been suspended from school, and individuals with aggressive behaviour
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Managing counselling programs and supervising professionals in the government and community sectors, as well as his own private practice.
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Training thousands of professionals around Australia in working more effectively with mandated and unmotivated clients
Ken knows what he is talking about, is realistic about the challenges facing clients with complex issues, but also familiar with adjustments professionals can make to produce much better outcomes.
With Ken, you can rest assured you will be gaining a quality speaker.
He is recognised as a Certified Speaking Professional (CSP) by the National Speakers' Association of Australia. This is the highest level of accreditation for speakers internationally and is achieved by less than 10% of professional speakers.
It is your guarantee of professionalism, eloquence, and expertise.
Ken speaks to audiences, large and small, throughout Australia. You will enjoy his stories, his interactive style, and find his ideas easy to put into practice.
What People Are Saying
"Ken's presentation was clear, to the point, and filled with interesting real-life scenarios. Can't wait to practise what I've learned."
Barbara Pavlich, Adolescent Inpatient Mental Health Unit, Royal Brisbane and Women's Hospital
"Ken's training sparked much enthusiasm and a realisation of what great work is being done. He also gave us new strategies in our work with young people with challenging behaviours and complex issues."
Kim Reid, Executive Director, Kids Youth Children Trust, Brisbane
"Ken's program on Motivating Difficult clients was comprehensive, tailored to our specific needs and presented with the accumulated insight of an experienced professional. We appreciated the balance and professionalism of his delivery, not least his humour which made for easy listening. The response to this seminar was uniformly enthusiastic. Thanks Ken for an excellent seminar which was greatly valued by all involved."
Gary Christian, Director of National Programs, Adventist Development and Relief Agency Australia, Sydney
Your Registration Includes:
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A highly interactive and practical workshop
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Opportunity to speak with Ken during and after the day
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Comprehensive notes and bonus resources
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A Certificate of Attendance
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Morning tea, lunch, and continuous tea and coffee
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A great networking opportunity
Group of 3 or more: $259 per person
Early-bird registration: $299 if paid two weeks prior
Normal registration: $359
Register now for the Engaging and Motivating Difficult Clients Workshop by choosing one of the following options :
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2. Contact us directly through 0406 534 800 or office@positivepeoplesolutions.com.au
Terms and Conditions
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Participants who are unable to attend are welcome to organise another person to attend in their place.
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Those who give a minimum of 24 hours notice of their non-attendance are eligible for a credit towards a future workshop with us or a refund minus a $49 administration fee.
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People who give less than 24 hours notice of their non-attendance are not eligible for a refund or a credit due to costs incurred on the day.
Book Ken to Speak at Your Workplace
Wherever you are in Australia, Ken is happy to come to you.
This also allows his programs to be customised to the needs of your workplace.
Contact Ken now for a chat about having him speak at your next conference or in-house training day.
He can be contacted through 0406 402 800 or ken@positivepeoplesolutions.com.au
