If you work in a helping role, then you will know how difficult some clients can be ...
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People who are compelled by others to see you
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Those who do not see any problems with their obviously problematic behaviour
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Others who see the need for change, but struggle in maintaining their motivation
There is no doubt that working with these types of clients can be frustrating and exhausting.
The good news is that there are key strategies you can use to better engage such people, help them to see the need for change, and take concrete steps forward.
Who is This Program For?
This program is for counsellors, disability workers, psychologists, social workers, deputy principals, teachers, health workers, dieticians, rehabilitation consultants, community workers, human resource professionals, youth workers, and others with an interest in counselling or coaching.
What Do I Learn?
Based on the latest research and Ken Warren's 28 years of counselling experience, you will learn how to:
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Better engage mandated and unmotivated clients
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Help clients see the need for change
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Boost people's motivation and ability to move forward
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Take advantage of the 5 reason people change
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Encourage greater two-way honesty between you and your clients
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Identify client strengths and apply them successfully to the problem situation
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Better prepare clients for possible barriers and setbacks
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Significantly improve outcomes with only minor adjustments to your approach
About the Presenter
Ken Warren BA , M Soc Sc, CSP draws on 28 years hands-on experience ...
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Counselling couples in entrenched conflict, people with alcohol and drug-related problems, students who have been suspended from school, and individuals with aggressive behaviour
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Managing counselling programs and supervising professionals in the government and community sectors, as well as his own private practice.
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Training thousands of professionals around Australia in working more effectively with mandated and unmotivated clients
Ken knows what he is talking about, is realistic about the challenges facing clients with complex issues, but also familiar with strategies professionals can use to produce much better outcomes.
With Ken, you can rest assured you will be gaining a quality speaker.
He is recognised as a Certified Speaking Professional (CSP) by the National Speakers' Association of Australia. This is the highest level of accreditation for speakers internationally and is achieved by less than 10% of professional speakers.
It is your guarantee of professionalism, eloquence, and expertise.
Ken speaks to audiences, large and small, throughout Australia. You will enjoy his stories, his interactive style, and find his ideas easy to put into practice.
What People Are Saying
"Ken's workshop on Difficult Clients was incredibly relevant and user-friendly for a multitude of helping professionals. I found it refreshing to be inspired and equipped with new ideas and strategies."
Clementine Scott, Rosewood State High School
"Ken provided very practical strategies to engage with clients who are extremely resistant to change with a great mix of video clips, real life situations and scenarios based on the background of participants"
Katrina Sheaves, Executive Officer, School Resources and Allocations Team, HR, ACT Education & Training
"Ken's presentation was clear, to the point, and filled with interesting real-life scenarios. Can't wait to practise what I've learned."
Barbara Pavlich, Adolescent Inpatient Mental Health Unit, Royal Brisbane and Women's Hospital
Book Ken to Speak at Your Workplace
Ken speaks to audiences large and small throughout Australia.
Having Ken come to you also allows his programs to be customised to the needs of your workplace.
Contact Ken now for a chat about having him speak at your next conference or in-house training day.
He can be contacted through 0406 402 800 or ken@positivepeoplesolutions.com.au
