When you work in Education, most of your parents will be a genuine pleasure to work with.

But, at times, you will also work with parents and carers who are ...

Of course, we understand that many of these families are under stress and have complex needs. But, if we are not careful, we can easily make a bad situation one that is much, much worse.

Who is this program for?

Learn how to:

  1. Better understand and minimise frustrations for parents
  2. Work well with volatile parents in-person, by telephone, and by email
  3. Quickly defuse the frustration or anger of highly-emotive parents
  4. Respond confidently to parents making unreasonable demands
  5. Work well with parents with mental health and substance abuse problems
  6. Better ensure your personal safety in high-risk situations
  7. Preserve relationships with parents and achieve much better outcomes

About the presenter

Ken Warren - Positive People Solutions

Ken Warren BA, M Soc Sc, CSP is a Relationships Specialist who helps teams to perform at their very best.

Through his enjoyable, practical and interactive speaking programs, Ken has helped thousands around Australia to:

  1. Build even stronger, more positive and effective teams
  2. Handle difficult conversations in a more confident and positive way
  3. Enhance their resilience and well-being at work

Ken’s expertise comes from over 30 years experience …

Ken is the Director of Positive People Solutions, a speaking business based on the Sunshine Coast.

He speaks at conferences and workplaces throughout Australia, particularly in the Education, Health and Community sectors.

Open this link to see Ken’s long list of happy clients and what they have to say about his programs.  

With Ken, you can be assured of enjoying a quality speaker. He is a past Qld State President of Professional Speakers Australia where he is accredited as a Certified Speaking Professional (CSP) - a recognition achieved by less than 7% of professional speakers.

You will enjoy his stories, his interactive style, and find his ideas easy to put into practice.

What people are saying about Ken's programs

"Ken's presentation really hit home in relation to real-life scenarios that schools deal with. His advice and guidance really helped me to clarify my approach when dealing with 'difficult' parents."
Andrew Carter, Deputy Principal, Bundamba State School

“Ken’s presentation made me feel more confident and gave me the skills to approach those class parents I would normally avoid.”
Rhiannon Smith, Teacher, Gordonvale State School, North Queensland

“Absolutely essential workshop for all educators to feel more confident and reassured when dealing with difficult parents.”
Lynette Sinclair, Teacher, Border Christian College, Albury

Have Ken run customised training for your school

Ken speaks with groups, large and small, across Australia.

Through his enjoyable and interactive speaking programs, Ken will help your people to:

He can be contacted through 0406 402 800 or

You can view his full range of programs by opening this link.

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