Do you sometimes experience rude, demanding, or aggressive behaviour from your customers, co-workers or clients?
Do you want to quickly de-fuse strong emotions so people can hear what you have to say?
Do you help people resolve conflict and break problem patterns of aggression?
This program is typically delivered as a full-day workshop, though Ken is happy to customise it to a presentation ranging from 60 minutes to a half-day in length.
You Will Learn How To:
In this fun and practical presentation, you will learn how to:
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Use proactive measures to minimise the likelihood of aggression occurring
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Defuse the anger of others in three easy steps
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Respond confidently to people making unreasonable demands
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Help people to resolve conflict and interrupt problem patterns
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Manage well those people who are incapable of change
Dates and Locations of the Public Workshops
Bundaberg - 9am to 3pm, Thursday 10th May, 2012 - Quality Hotel Burnett Riverside, 7 Quay St, Bundaberg
Cairns - 9am to 3pm, Thursday 17th May, 2012 - The Sebel, 17 Abbott St, Cairns
Townsville - 9am to 3pm, Friday 18th May, 2012 - The Metropole Hotel, 81 Palmer St, Townsville
Rockhampton - 9am to 3pm, Thursday 24th May - Centre Point Motor Inn, 131 George st, Rockhampton
Brisbane - 9am to 3pm, Thursday 31st May - Windsor International Motel, Cnr Lutwyche Rd & Bryden St, Windsor
Sydney - 9am to 3pm, Thursday 7th June - Castlereagh Hotel, 169 Castlereagh St, Sydney
Darwin - 9am to 3pm, Thursday 14th June - Novotel Darwin Atrium, 100 The Esplanade, Darwin
About the Presenter
Ken Warren is a Relationships Specialist who helps great teams to perform at their very best.
His 28 years professional experience includes:
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Counselling couples, families and team members with relationship difficulties
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Assisting young people and adults with aggressive and violent behaviour
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Counselling people with mental health and alcohol and drug-related problems
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Training thousands throughout Australia on Brief Interventions and Difficult Clients
You will find Ken to be friendly and personable and provide solutions for your work that are positive, powerful and practical.
Ken is the Immediate Past-President of the Qld Chapter of the National Speakers Association where he is recognised as a Certified Speaking Professional (CSP).
This is the highest level of accreditation for speakers internationally and is achieved by less than 10% of professional speakers.
Ken speaks to audiences, large and small, throughout Australia. You will enjoy his stories, his interactive style, and find his ideas easy to put into practice.
What People Are Saying
“Just a thank you for delivering a great workshop on “Diffusing Explosive Situations” to Centacare Fraser Coast recently. It was right on the mark and tailored to suit our particular requirements. Staff that participated said they gained a lot out of the workshop and feel confident they will be able to apply what they had learned with clients as well as co-workers. It was presented in an interactive fun way, with excellent examples, to ensure everyone was able to take something positive and useful away from the day.”
Janna Purdy, Training Manager, Centacare Fraser Coast
"Ken demonstrated a deep understanding of the subject matter and delivered it in such a way that held your attention at all times. I would commend his course on Dealing with Aggressive People to staff at all levels."
Tony Fairbairn, Investigator, Law Society of NSW, Sydney
“Ken’s training on Defusing Explosive Situations sparked much enthusiasm and a realisation of what great work is being done. He also gave us new strategies in our work with young people with challenging behaviours and complex issues."
Kim Reid, Executive Director, Kids Youth Children Trust, Brisbane
Your Registration Includes:
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A highly interactive and practical workshop
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Opportunity to speak with Ken during and after the day
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Comprehensive notes and bonus resources
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A Certificate of Attendance
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Morning tea, lunch, and continuous tea and coffee
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A great networking opportunity
Group of 3 or more: $259 per person
Early-bird registration: $299 if paid two weeks prior
Normal registration: $359
Register now for the Negotiating Workshop by choosing one of the following options :
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2. Contact us directly through 0406 534 800 or office@positivepeoplesolutions.com.au
Save Money Through Our Special Package!
You can also purchase our Professional Development Package which is valid for three years from date of purchase.
The Package includes:
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Two Workshops of your choice - normally $598
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Two thirty-minute consultations with Ken - $300
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Your choice from our product range to the value of $300
The total value of this package is $1792, but you pay only $997.
That's a saving to you of $795!
You can pay by credit card now on our secure site by opening ...
Terms and Conditions
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Participants who are unable to attend are welcome to organise another person to attend in their place.
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Those who give a minimum of 24 hours notice of their non-attendance are eligible for a credit towards a future workshop with us or a refund minus a $49 administration fee.
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People who give less than 24 hours notice of their non-attendance are not eligible for a refund or a credit due to costs incurred on the day.
Book Ken to Speak at Your Workplace
Ken speaks to audiences, large and small, throughout Australia.
If you have a number of people from your workplace who would benefit from his programs, Ken is happy to come to you.
This also allows his programs to be customised to the needs of your workplace.
Ken can be contacted through 0406 402 800 or ken@positivepeoplesolutions.com.au
