Do you work with aggressive, demanding or unmotivated clients?
Are you sick of going to seminars that are heavy on the theory but light on the practical?
If so, then the following two positive and practical seminars are for you.
If you work in a helping role, then angry, intimidating and aggressive clients can be a common experience. It doesn't take much for some clients to lose control. If you deal with demanding and aggressive clients or you coach others in better managing their behaviour, then this seminar is for you.
In this fun and practical presentation, you will learn how you:
- Use proactive measures to prevent aggression from occurring
- Defuse the anger of others in three easy steps
- Set limits with people & reduce the risk of them losing control
- Coach people in how to better control their anger
- Manage well those people who are incapable of change
Dates and Locations
Brisbane - 9am to 3pm - Wednesday 24th February 2010 - Windsor International, cnr Lutwyche Rd & Bryden St, Windsor, Brisbane
Townsville – 9am to 3pm - Thursday 4th March 2010 - Rydges Southbank Hotel, 23 Palmer St, Townsville
Rockhampton – 9am to 3pm - Thursday 11th March 2010 - Rockhampton Plaza Hotel, 161-167 George St, Rockhampton
Mackay – 9am to 3pm - Thursday 18th March 2010 - Mackay Grande Suites, Oxley Room, 9 Gregory St, Mackay
Alice Springs – 9am to 3pm - Tuesday 23rd March 2010 - Crowne Plaza Alice Springs, 82 Barrett Drive, Alice Springs
Darwin – 9am to 3pm - Thursday 25th March 2010 - Novotel Darwin Atrium, 100 The Esplanade, Darwin
Adelaide – 9am to 3pm - Thursday 29th April 2010 - Rockford Adelaide, 164 Hindley St, Adelaide
Download a Flyer for Both Seminars
Do you work with people who 'have to be there' rather than who want to be? Do you have clients who don't see any problems with their behaviour while everyone else does? Do you want to work more effectively with your most difficult clients?
Learn how to:
- Connect well with people who would prefer to be somewhere else Identify client strengths and apply them successfully to the problem situation
- Boost people's motivation and ability to move forward
- Significantly improve outcomes with only minor adjustments to your approach
Dates and Locations
Brisbane - 9am to 3pm - Thursday 25th February 2010 - Windsor International, cnr Lutwyche Rd & Bryden St, Windsor
Townsville – 9am to 3pm - Friday 5th March 2010 - Rydges Southbank Hotel, 23 Palmer St, Townsville
Rockhampton – 9am to 3pm - Friday 12th March 2010 - Rockhampton Plaza Hotel, 161-167 George St, Rockhampton
Mackay – 9am to 3pm - Friday 19th March 2010 - Mackay Grande Suites, Oxley Room, 9 Gregory St, Mackay
Alice Springs – 9am to 3pm - Wednesday 24th March 2010 - Crowne Plaza Alice Springs, 82 Barrett Drive, Alice Springs
Darwin – 9am to 3pm - Friday 26th March 2010 - Novotel Darwin Atrium, 100 The Esplanade, Darwin
Adelaide – 9am to 3pm - Friday 30th April 2010 - Rockford Adelaide, 164 Hindley St, Cnr Hindley & Morphett Sts, Adelaide
Download a Flyer for Both Seminars
About the Presenter
Ken Warren BA , M Soc Sc is Australia's leading speaker on Aggressive, Demanding, and Unmotivated Clients. With his positive and practical presentations, Ken has shown thousands how to turn challenging clients around and bring out their best.
With 25 years hands-on experience counselling aggressive and violent individuals, people with drug-related and mental health problems, and couples and co-workers in conflict, Ken is no ivory-tower theorist. His practical strategies work in the field.
Ken is a great speaker for your next conference, association meeting or workplace training day. You will enjoy his openness, his interactive style, and find his ideas easy to put into practice.
What People Are Saying
“Ken’s training sparked much enthusiasm and a realisation of what great work is being done. He also gave us new strategies in our work with young people with challenging behaviours and complex issues.” Kim Reid, Executive Director, KYC Trust
"Not only did Ken’s presentation help me hone my skills in dealing with difficult patients, the interactive format made for a light-hearted session with plenty of fun." Dr Dan Manahan, Medical Superintendent, Stanthorpe Health Services
“After Ken’s presentation, our staff felt much better able to deal with aggression as it arises from our young people in care.” Maily Pickering, Training Officer, Charm Support Services, Brisbane
Your Registration for Each Seminar Includes
- An interactive and enjoyable seminar
- Comprehensive notes
- A great morning tea and lunch
- A Certificate of Attendance
- A great networking opportunity
How Much Does Each Seminar Cost?
Early-bird registration: $289 if paid two weeks prior
Normal registration: $319
3 or more registrations: $259 per person
Register for both seminars: $498
REGISTER NOW through one of the following options
- Download a Flyer for Both Seminars
- Telephone 0406 534 800
- Email your details to
Can't Make This Seminar?
If you can't make this seminar, please keep in mind that Ken is available to speak on these and other topics at your workplace.
Ken speaks at conferences, association meetings and workplaces throughout Australia. He can be contacted by telephoning 0406 402 800 or emailing
Download Ken Warren's promotional flyer
Your No-risk 100% Money-back Guarantee
We guarantee that if you do not feel more confident and better able to work with challenging clients after these workshops, then we will give you a full refund.
Tax Deductibility
These seminars are fully tax-deductible when purchased as an employment-related expense and qualify as professional development with professional associations throughout Australia.
Cancellations
- People who cancel their registration, one week or more prior, are eligible for a full refund minus a $44 administrative fee.
- Cancellations less than one week prior are non-refundable, but can be transferred as a credit towards a future seminar with us.
- People who do not give any notice of their non-attendance are not eligible for a refund or credit.
Read More
Download Ken Warren's promotional flyer
Book Ken for your next conference or in-house training day
Read about our other public seminars
