Do you work with clients who are verbally or physically aggressive?

Are some so intimidating, unwell or intoxicated, you feel quite unsafe in their presence?

Do you want to ensure your safety and achieve better outcomes with these people?

If so, you will appreciate this practical workshop for ...

Learn how to:

  1. Better understand and minimise the factors that contribute to aggression
  2. Work well with volatile individuals in-person, by telephone, and by email
  3. Assess the risk of volatility so appropriate action can be taken
  4. Quickly defuse the frustration or anger of others
  5. Respond confidently to people making unreasonable demands
  6. Work well with people with mental health and substance abuse problems
  7. Influence change and gain greater cooperation from clients
  8. Build a safer, more positive, working environment

About the presenter

Ken Warren - Positive People Solutions

Ken Warren BA, M Soc ScCSP is a Relationships Specialist who helps teams to perform at their very best.

Through his enjoyable, practical and interactive speaking programs, Ken has helped thousands around Australia to:

  1. Build even stronger, more positive and effective teams
  2. Handle difficult conversations in a more confident and positive way
  3. Enhance their resilience and well-being at work

Ken’s expertise comes from over 30 years experience …

Ken is the Director of Positive People Solutions, a speaking business based on the Sunshine Coast.

He speaks at conferences and workplaces throughout Australia, particularly in the Education, Health and Community sectors.

Open this link to see Ken’s long list of happy clients and what they have to say about his programs.  

With Ken, you can be assured of enjoying a quality speaker. He is a past Qld State President of Professional Speakers Australia where he is accredited as a Certified Speaking Professional (CSP) - a recognition achieved by less than 7% of professional speakers.

You will enjoy his stories, his interactive style, and find his ideas easy to put into practice.

What people are saying

"Ken's presentation really hit home in relation to real-life scenarios that schools deal with. His advice and guidance really helped me to clarify my approach when dealing with 'difficult' clients."
Andrew Carter, Deputy Principal, Bundamba State School, Brisbane
"Ken's presentation, effectively delivered, was so relevant to our work. It was pleasing to see that the team were visibly employing the tools Ken had given them as soon as they were back at their desks."

Juanita Coombs, Coal Seam Gas Compliance Unit, Qld Dept Natural Resources and Mines, Toowoomba

"Ken tailored a presentation specifically for our workplace and the particular scenarios and challenges we meet. His training will continue to make a difference to the safety of our team. I encourage all managers to make an investment in the safety, health and well-being of their teams and learn the skills to enjoy a safer and happier workplace."
Kristen Wylie, State Family Law Practice Manager, Legal Aid Commission of Tasmania

Have Ken run a customised version of this training for your workplace

Ken Warren BA, M Soc Sc, CSP is a Relationships Specialist who helps teams to perform at their very best.

Through his enjoyable and interactive speaking programs, Ken will help your people to:

  • Build even stronger, more positive and productive teams
  • Handle difficult conversations in a more confident and positve way
  • Enhance their resilience and well-being at work

Ken speaks with groups, large and small across Australia. He can be contacted through 0406 402 800 or

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