Do you want to provide exceptional service to your customers?
Do you want to turn difficult customers around?
If so, you will love this program which will help you to excel at what you do, surpass customers' expectations, and feel very proud of your work.
This program is typically delivered as a full-day workshop, though Ken is happy to customise it to a presentation ranging from 60 minutes to a half-day in length.
What Do I Learn?
In this fun and positive program, you will learn how to:
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Make great first and last impressions
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Really understand the needs of your customers
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Turn difficult customers around and get them on-side
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Be memorable for the right reasons
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Leave your customers singing your praises
About the Presenter
Ken Warren BA , M Soc Sc, CSP is an expert on People Management Skills and Human Behaviour.
He draws on 28 years hands-on experience ...
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Managing his own teams in the government, community and business sectors
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Training people in providing excellent service to their customers
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Mentoring managers and team leaders on building positive, productive workplaces
Through his speaking engagements and coaching programs, Ken has shown thousands how to enhance customer service and use their relationships with others as a force for good.
Ken speaks to audiences, large and small, throughout Australia. You will enjoy his stories, his interactive style, and find his ideas easy to put into practice.
With Ken, you can rest assured you will be gaining a quality speaker.
He is recognised as a Certified Speaking Professional (CSP) by the National Speakers' Association of Australia. This is the highest level of accreditation for speakers internationally and is achieved by less than 10% of professional speakers.
It is your guarantee of professionalism, eloquence, and expertise.
What People Are Saying
"The practical techniques were useful and easy to imagine applying in the workplace"
Alyssa Ryan, Telephone Counsellor, Queensland Health
"Excellent, interactive seminar. Very down-to-earth and realistic approaches to everyday practice to work more effectively with our customers."
Anne Hodgson, Social Worker, Bundaberg Hospital Community Interface Program
"Ken is a great communicator and motivator. I went away with excitement about using these newfound skills with my clients."
Shirley Mallett, Family Dispute Resolution Practitioner, Bundaberg Family Relationship Centre
Book Ken to Speak at Your Workplace
Ken speaks to audiences, large and small, throughout Australia.
If you have a number of people from your workplace who would benefit from his programs, Ken is happy to come to you.
This also allows his programs to be customised to the needs of your workplace.
Ken can be contacted through 0406 402 800 or ken@positivepeoplesolutions.com.au
