Roma - 9am to 3pm, Friday 16th October 2009, at the Starlight Motor Inn, 20b Bowen St
Newcastle – 9am to 3pm, Friday 6th November 2009, at Noah's On the Beach, Corner Shortland Esplanade & Zaara St
Sydney – 9am to 3pm, Friday 13th November 2009, Clearly Business, Level 19, 323 Castlereagh St (Corner Hay St)
Angry and demanding people come in all shapes and sizes - and not all of them are clients! While we would like to say goodbye to some of these people, the majority we have to continue working with and keep on-side.
In this fun and practical presentation, you will learn how to:
- Better understand the reasons behind others' difficult behaviour
- De-fuse the strong emotions of others in three easy steps
- Say 'No' effectively to demanding people
- Influence change in others in face-saving ways
- Take better care of yourself when in the firing line
About the presenter
Ken Warren is Australia's leading speaker on Dealing with Angry, Demanding and Unmotivated People. With his engaging, interactive and positive approach, Ken has helped thousands learn how to turn difficult people around and bring out their best.
With 24 years hands-on-experience working with challenging clients ...
- People with substance abuse and mental health problems
- Young people who have been suspended from school
- Aggressive and violent individuals
... Ken is no ivory-tower theorist. His practical strategies work in the field.
Ken is a great speaker for your next conference, association meeting or training day. You will enjoy his playfulness, his interactive style, and find his ideas easy to put into practice.
What people are saying
"Ken demonstrates a deep understanding of the subject matter and delivered it in such a way that held your attention at all times. I would commend his course on Dealing with Angry and Demanding People to staff at all levels." Tony Fairburn, Investigator, Law Society of NSW
"After Ken's presentation, our staff felt much better resourced to deal with aggression as it arises from our young people in care" Maily Pickering, Training manager, Charm Support Services, Brisbane
"Not only did Ken's presentation help me hone my skills in dealing with difficult patients, the interactive format made for a light-hearted session with plenty of fun. Despite the fun, the messages were well and truly driven home." Dr Dan Manahan, Medical Superintendent, Stanthorpe Health Services
Your registration includes
- An interactive and enjoyable seminar
- Three bonus on-line resources valued at $99
- Comprehensive notes
- A great morning tea and lunch
- A certificate of attendance
- A wonderful networking opportunity
How much does the seminar cost?
3 or more registrations: $239 per person
Early-bird registration: $269 if paid 2 weeks prior
Normal registration: $299
Can't make this seminar?
If you can't make this seminar, speak to Ken about running this training at your workplace. Ken speaks at conferences, association meetings and workplaces throughout Australia. He can be contacted by telephoning 0406 534 800 or emailing
Download Ken Warren's promotional flyer
Your no-risk 100% money-back guarantee
If, after this presentation, you do not feel more confident and better able to deal well with Angry and Demanding People, we will give you a full refund. You can't be fairer than that!
REGISTER NOW by choosing one of the following options
- Pay by credit card on our secure website through the Add to Cart links below and immediately receive your 3 bonus e-books.
Register 1 person only for the Roma seminar
Register 3 or more people for the Roma seminar
Register 1 person only for the Newcastle seminar
Register 3 or more people for the Newcastle seminar
Register 1 person only for the Sydney seminar
Register 3 or more people for the Sydney seminar
- Download and complete the seminar flyer and then fax to (07) 3337 9875 (including the area code) or post to Positive People Solutions at PO Box 54 Cotton Tree Qld 4558.
- Contact us directly by emailing your details to or telephoning 0406 534 800
Tax deductibility
This seminar is fully tax-deductible when purchased as an employment-related expense.
Cancellations
- People who cancel their registration, one week or more prior, are eligible for a full refund minus a $44 administrative fee.
- Cancellations less than one week prior are non-refundable, but can be transferred as a credit towards a future seminar with us.
- People who do not give any notice of their non-attendance are not eligible for a refund or credit.
Read more
Download Ken Warren's promotional flyer
Book Ken for your next conference or in-house training day
Read about our other public seminars
Find out what past attendees are saying
